Inside Sales Support Lead - Contact Center

The Home Depot; Seattle (WA); On-site; USD 65,000 - 86,000; Full time

Job summary

The Home Depot is seeking a Contact Center Supervisor to lead and coach a team, drive performance, and ensure quality customer interactions. The role focuses on meeting department goals, recruiting, training, and developing customer service associates to deliver exceptional service.

Located in Seattle, this position emphasizes teamwork, effective communication, and strategic collaboration with management to improve efficiency and customer satisfaction.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Responsibilities

• Directly organizes and supervises day-to-day operations and activities of a contact center team to achieve key performance goals.
• Provide hands-on coaching and development; manage performance processes for direct reports.
• Maintain statistics for direct reports and department results; identify operational improvements.
• Serve as escalation point and resolve complex customer issues; ensure timely follow up.

Skills

Action Oriented

Collaborates

Drives Engagement

Communicates Effectively

Customer Focus

Drives Results

Education

High school diploma or GED

Tools

Microsoft Office Suite

Tableau

PowerPoint

HRIS (IBM Kenexa, PeopleFluent, Tesseract)

Job description

The Home Depot is seeking a Contact Center Supervisor to lead and coach a team, drive performance, and ensure quality customer interactions. The role focuses on meeting department goals, recruiting, training, and developing customer service associates to deliver exceptional service.

Located in Seattle, this position emphasizes teamwork, effective communication, and strategic collaboration with management to improve efficiency and customer satisfaction.