Sales Support Team Lead – Contact Center

The Home Depot; Houston (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

The Home Depot is seeking a Contact Center Supervisor to lead a team of customer service associates, coaching them to deliver quality interactions and build lasting relationships. You will recruit, train, and manage staff to meet department goals and ensure timely execution of orders and services.

In this role, you will monitor performance metrics, provide daily coaching, handle escalations, and collaborate with other managers to drive efficiency and customer satisfaction in a fast-paced

Qualifications

• Must be 18 years or older.
• Authorized to work in the United States.
• 1+ year of leadership experience.

Responsibilities

• Direct day-to-day operations of a contact center team to meet KPIs.
• Coach and develop team members; handle performance management.
• Monitor productivity and service levels; manage scheduling.
• Identify operational improvements and collaborate with management.
• Escalate and resolve complex customer issues; ensure timely follow-up.

Skills

Action Oriented

Collaborates

Drives Engagement

Communicates Effectively

Customer Focus

Drives Results

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Tableau

PowerPoint

HRIS software

Job description

The Home Depot is seeking a Contact Center Supervisor to lead a team of customer service associates, coaching them to deliver quality interactions and build lasting relationships. You will recruit, train, and manage staff to meet department goals and ensure timely execution of orders and services.

In this role, you will monitor performance metrics, provide daily coaching, handle escalations, and collaborate with other managers to drive efficiency and customer satisfaction in a fast-paced