Inside Sales Support Supervisor & Team Coach

The Home Depot; Denver (CO); On-site; USD 52,000 - 68,000; Full time

Job summary

The Home Depot is seeking a Contact Center Supervisor to lead a team of associates in delivering excellent customer service and achieving department goals. This role involves coaching, scheduling, and performance management to drive engagement and results.

Located in Denver, CO, the supervisor will monitor service levels, handle escalations, and collaborate with management to optimize operations and customer satisfaction.

Qualifications

• Minimum 1 year of leadership experience.
• High school diploma or GED required.
• Working knowledge of Microsoft Office Suite.
• Experience with Tableau and PowerPoint preferred.
• Strong communication and customer focus.

Responsibilities

• Directly supervise day-to-day operations of a contact center team to meet KPIs.
• Coach and develop team through on-the-job training and performance management.
• Monitor metrics and identify operational improvements.
• Handle escalation and resolve complex customer issues.
• Collaborate with management to schedule staffing.

Skills

Action Oriented

Collaborates

Drives Engagement

Communicates Effectively

Customer Focus

Drives Results

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Tableau

PowerPoint

HRIS software

Job description

The Home Depot is seeking a Contact Center Supervisor to lead a team of associates in delivering excellent customer service and achieving department goals. This role involves coaching, scheduling, and performance management to drive engagement and results.

Located in Denver, CO, the supervisor will monitor service levels, handle escalations, and collaborate with management to optimize operations and customer satisfaction.