People-First HR Assistant (Front Desk & Onboarding)

Lakeland Community College; Willoughby (OH); On-site; USD 26,000 - 30,000; Full time

Job summary

Lakeland Community College's Human Resources Department is seeking a full-time HR Assistant to support office operations and serve as the first friendly face for the department. You will help with interviewing logistics, onboarding, records management, and daily administrative tasks.

The role requires strong customer service, attention to detail, and proficiency with Microsoft Office; experience with HR systems such as Banner is a plus.

Qualifications

• Associate degree in HR or related field; minimum three years in a busy public-facing office
• Proficiency with Microsoft Word and Excel; excellent customer service and detail orientation
• Equivalent combination of education and experience acceptable

Responsibilities

• Provide a friendly demeanor at the main reception desk for callers and visitors.
• Maintain familiarity with HR policies, forms, and portal information; deliver exceptional service.
• Support scheduling interviews, room reservations, and material preparation for orientation and events.
• Receive, log, and disseminate personnel forms and reports as needed.
• Utilize Banner to respond to inquiries and input data when required.
• Assist with onboarding and background checks; help new employees with forms.
• Create and maintain digital personnel files and ensure documents are scanned into HR system.
• Track onboarding details and support service awards programs.
• Process invoices using Clockshop and monitor office supplies.
• Assist with records storage, off-site retrieval, and records requests.
• Handle employment verification requests and related duties.

Skills

Customer service

Microsoft Word

Microsoft Excel

Attention to detail

Time management

Communication skills

Education

Associate degree

HR-related field

Tools

Banner

Clockshop

Job description

Lakeland Community College's Human Resources Department is seeking a full-time HR Assistant to support office operations and serve as the first friendly face for the department. You will help with interviewing logistics, onboarding, records management, and daily administrative tasks.

The role requires strong customer service, attention to detail, and proficiency with Microsoft Office; experience with HR systems such as Banner is a plus.