Full-time Staff: Human Resources Assistant

Lakeland Community College; Willoughby (OH); On-site; USD 26,000 - 30,000; Full time

Job summary

Lakeland Community College's Human Resources Department is seeking a full-time HR Assistant to support office operations and serve as the first friendly face for the department. You will help with interviewing logistics, onboarding, records management, and daily administrative tasks.

The role requires strong customer service, attention to detail, and proficiency with Microsoft Office; experience with HR systems such as Banner is a plus.

Qualifications

• Associate degree in HR or related field; minimum three years in a busy public-facing office
• Proficiency with Microsoft Word and Excel; excellent customer service and detail orientation
• Equivalent combination of education and experience acceptable

Responsibilities

• Provide a friendly demeanor at the main reception desk for callers and visitors.
• Maintain familiarity with HR policies, forms, and portal information; deliver exceptional service.
• Support scheduling interviews, room reservations, and material preparation for orientation and events.
• Receive, log, and disseminate personnel forms and reports as needed.
• Utilize Banner to respond to inquiries and input data when required.
• Assist with onboarding and background checks; help new employees with forms.
• Create and maintain digital personnel files and ensure documents are scanned into HR system.
• Track onboarding details and support service awards programs.
• Process invoices using Clockshop and monitor office supplies.
• Assist with records storage, off-site retrieval, and records requests.
• Handle employment verification requests and related duties.

Skills

Customer service

Microsoft Word

Microsoft Excel

Attention to detail

Time management

Communication skills

Education

Associate degree

HR-related field

Tools

Banner

Clockshop

Job description

Lakeland Community College's Human Resources Department is looking to hire a full-time HR Assistant to support various office operations and serve as the "first friendly face" for the department. If you love serving as an organizational guide and enjoy personal interactions with a variety of employees, this may be the position for you!

RESPONSIBILITIES:

• Provide a helpful demeanor at the main reception desk while welcoming, engaging, and answering questions of callers and visitors to the Human Resources Department.
• Develop and maintain familiarity with Human Resources policies, procedures, website and portal information/pages, forms and documents, providing extraordinary customer service when answering a wide variety of questions related to college employment.
• Provide administrative support for various human resources functions, e.g., scheduling interviews, reserving rooms, making photocopies of needed materials for interviews, compiling documents needed for orientation, benefits fair and other special events; preparing materials for records requests.
• Receive, log, and disseminate, as appropriate, a variety of forms such as Personnel Action Reports and signed Faculty Assignment Sheets.
• Utilize Banner to respond to inquiries, may perform some data input as needed.
• Serve as back up for employee onboarding as needed by operating fingerprinting equipment for post-offer, pre-employment background checks and assist new employees with forms.
• Create and maintain digital personnel files for all employees, and ensure all necessary documents are received for new employees (e.g., transcripts, application materials, etc.) and scanned into the HR system.
• Track onboarding details.
• Assist with the preparation, inventory, and facilitation of the service awards programs, including the Distinguished Service awards and the Employee of the Semester award.
• Process invoices using Clockshop.
• Monitor office supply levels and places orders to replenish supplies as needed.
• Assist with the preparation, storage, removal and retrieval of records with our off-site vendor, as requested.
• Handle employment verification requests.
• Perform related duties as assigned.

Education/Training and Experience Required/Preferred

• A minimum of an associate degree, preferably in Human Resources, or a related field.
• A minimum of three years working in a busy office open to the public in a role that emphasized customer service, competence with Microsoft Suite (especially Word and Excel), and attention to detail.
• An equivalent combination of education and experience that provides the knowledge, skills and abilities is acceptable.

Knowledge, Skills And Abilities

• Knowledge of general human resources and employment principles.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Exceptional time management, organizational skills and attention to detail.
• Abilities to maintain office decorum and confidentiality.
• Proficiency to utilize technology and software applications independently and effectively.

Physical activity level

• Light - lift up to 20 lbs. occasionally.
• Sitting for extended periods of time.

CONDITIONS OF EMPLOYMENT

• This is a full-time, continuing, non-exempt staff position.
• The hourly salary is at grade 6A of the staff salary schedule at a rate of $19-$22/hr.
• Please note: The final offer for the successful candidate is targeted to fall within the minimum to the mid-point of the salary range but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to the minimum and/or preferred job requirement(s).
• Lakeland Community College does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

Lakeland Community College is an equal access and equal opportunity employer and is strongly committed to a policy of equal opportunity in its employment practices. The College does not discriminate against applicants on the basis of race, ethnicity, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, military status, disability, age, ancestry, pregnancy, childbirth, or related medical conditions, genetic information, or any other characteristic protected by law. If you have a disability that requires special accommodation to participate in the application/interview process, contact the Human Resources Office at 440-525-7575.

Please review Lakeland's Mission, Vision, Purpose and Statement of Commitment.