People-First General Manager: Growth & Ops Leader

Riverstone Logistics; Knightdale (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Riverstone Logistics is seeking a General Manager to lead a client‑based profit center with accountability for team performance, operations, and financial results. This role is a people leader focused on building, developing and retaining a high‑performing team delivering exceptional service and profitability.

You will coach leaders, manage budgets and drive Lean practices while maintaining strong client relationships, ensuring quality and cost‑effective execution at the local level.

Qualifications

• Bachelor’s degree in a relevant field of study or equivalent combination of education and experience.
• Minimum of 5–7 years of warehouse, distribution and/or supply chain operations with at least 3 years of managerial experience.
• Proficient in Microsoft Office suite including Excel.
• Ability to complete work in a timely, accurate and thorough manner.
• Effective verbal and written communication skills.
• Professional manner when dealing with conflict.
• Ability to coach and develop employees.
• Reliable transportation to commute to work and attend client meetings as necessary, which may involve travel within the region.

Responsibilities

• Drive and maintain the Company culture, purpose and core beliefs through hands‑on training and onboarding.
• Manage all people and operations leaders to ensure goals and profitability.
• Meet and exceed client service goals.
• Lead the profit centre through change and maintain communication of expectations.
• Oversee weekly operator settlements and back‑charge processes.
• Maintain professional appearance and lead by example.
• Conduct daily stand‑ups with service providers and teams.
• Ensure adherence to dress code and uniforms.
• Provide timely, accurate reports on operating condition.
• Implement Lean warehouse principles.
• Maintain client relationships and contract compliance.
• Oversee asset upkeep and maintenance with clients.
• Ensure quality standards and cost‑effective technology usage.
• Ensure vendor performance and compliance.
• Monitor operating costs and advise on corrective actions.
• Guide managers on labour issues and policy adherence.
• Manage budgets and costs, hire and develop staff.
• Maintain professional relationships with vendors and service providers.
• Perform other work‑related duties as assigned.

Skills

People leadership

Team management

Communication

Coaching

Strategic thinking

Education

Bachelor's degree in a relevant field

Tools

Microsoft Excel

Microsoft Office

Job description

Riverstone Logistics is seeking a General Manager to lead a client‑based profit center with accountability for team performance, operations, and financial results. This role is a people leader focused on building, developing and retaining a high‑performing team delivering exceptional service and profitability.

You will coach leaders, manage budgets and drive Lean practices while maintaining strong client relationships, ensuring quality and cost‑effective execution at the local level.