People-First CSR: Help Customers & Manage Rentals

U-Haul International, Inc.; El Monte (CA); On-site; USD 2,328,000 - 2,411,000; Part time

Benefits offered by this job

Hiring bonus

Cash bonus after certification program

Health insurance & prescription plans

Paid holidays, vacation & sick days

Life insurance

401(k) Savings Plan

ESOP

Job summary

U-Haul International, Inc. is hiring a part-time Customer Service Representative to assist customers at our El Monte location with rentals, equipment inspection, and education on products and services.

The role involves operating U-Scan tech to manage inventory and redelivering trucks and trailers. The position requires a valid driver's license and a high school diploma or equivalent, with potential certification for propane filling and forklift operation offered after employment.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Interpersonal skills

Communication

Education

High school diploma or equivalent

Tools

U-Scan technology

Forklift operation

Job description

U-Haul International, Inc. is hiring a part-time Customer Service Representative to assist customers at our El Monte location with rentals, equipment inspection, and education on products and services.

The role involves operating U-Scan tech to manage inventory and redelivering trucks and trailers. The position requires a valid driver's license and a high school diploma or equivalent, with potential certification for propane filling and forklift operation offered after employment.