People-First Banker: Build Relationships & Financial Solutions

Citizens; Pottstown (Montgomery County); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Volunteer time off

Donation matching up to $1000

401K with company match

Tuition assistance

Job summary

Citizens is hiring a Branch Banker focused on helping customers with financial solutions. You’ll build lasting relationships, offer tailored advice, and promote digital banking tools. The role requires a strong customer-service mindset and the ability to work a variable schedule, including weekends.

You’ll join a team dedicated to community impact, with health benefits, a 401(k) plan, and opportunities for growth. If you’re people-focused and enjoy problem solving, this role could be a fit.

Qualifications

• High School degree or GED required.
• 2 years of sales and customer service experience, meeting/exceeding goals.
• Ability to ask questions and identify needs to improve the customer relationship.
• Proven success in building relationships and recommending products via in-person and phone interactions.
• Demonstrated skills using digital technology to support business goals.
• Aptitude to solve problems and provide solutions for customers.
• Ability to strengthen relationships with teammates and partners through collaboration.
• Self-motivated, confident and able to multitask.
• Ability to work branch hours including weekends/evenings.
• Meet SAFE Act requirements including pre-employment checks and NMLS identifier.

Responsibilities

• Provide recommendations and assist customers with financial solutions across spending, saving, borrowing, and investing.
• Identify customers' personal financial goals and tailor solutions for future planning, home purchases, or new credit cards.
• Introduce customers to digital and mobile banking via app and ATMs.
• Collaborate with Wealth Management, Mortgage, and Business Banking for complex needs.
• Make outbound calls to acquire new customers and schedule financial checkups.

Skills

Sales experience

Customer service

Communication

Relationship building

Problem solving

Digital literacy

Team collaboration

Multitasking

Branch hours flexibility

Pre-employment screening knowledge

Education

High School degree or GED

Job description

Citizens is hiring a Branch Banker focused on helping customers with financial solutions. You’ll build lasting relationships, offer tailored advice, and promote digital banking tools. The role requires a strong customer-service mindset and the ability to work a variable schedule, including weekends.

You’ll join a team dedicated to community impact, with health benefits, a 401(k) plan, and opportunities for growth. If you’re people-focused and enjoy problem solving, this role could be a fit.