People Experience Partner

El Car Wash

Orlando (FL)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Health, Vision, Dental

401(k) with 4% match

Flexible PTO

Parental leave

Tuition reimbursement

Pet insurance

On-the-job training

Job summary

El Car Wash in Florida seeks a seasoned People Partner to guide Operations leaders on employee relations, coaching, and talent development across multiple sites. You’ll partner with leadership to ensure fair, compliant practices and a healthy culture while driving business outcomes.

In this role you’ll lead workforce planning, succession conversations, and proactive coaching, using data-driven insights to support hiring and retention in a fast-paced, multi-site environment.

Qualifications

Experience in employee relations, or HR/people business partnership.
Strong judgment in handling sensitive workplace matters with discretion.
Ability to coach and influence leaders with confidence and professionalism.
Strong communication, organization, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced, multi-site environment.
Experience supporting frontline or multi-site leadership roles - a plus, but we'll develop the right fit

Responsibilities

Build relationships with market leaders and align with People Experience leadership.
Advise on performance management, coaching, and policy interpretation.
Provide proactive coaching to strengthen leadership and reduce risk.
Partner with leaders on workforce planning, promotions, succession.
Monitor market-level people metrics to guide conversations and planning.
Support recruitment for frontline leadership roles with compliant processes.
Coordinate with payroll, benefits, and leave in partnership with HR ops.

Skills

Employee relations

HR business partnership

Coaching leaders

Communication

Organization

Problem-solving

Multi-site leadership

Job description

You're the primary people partner for leaders across your assigned market - the person they lean on to develop their teams and work through tough people matters. As a true business partner, you guide Operations leaders through employee relations, coaching, and growing their people, and you partner on leadership hiring as roles open up. When you do this well, sites run healthier, leaders lead with confidence, and the business performs - all while workplaces stay fair, compliant, and energized.

What You’ll Own

Business Partnership -

Build strong relationships with market leaders, get close to team dynamics and business needs through regular site visits, and act as the liaison between field operations and People Experience leadership. Support the rollout of people programs and reinforce ECW culture, values, and leadership expectations every day.

Employee Relations Advisory -

Serve as a trusted advisor on performance management, coaching, workplace conduct concerns, and policy interpretation. Support investigations, documentation, and next steps so issues get handled fairly, consistently, and in line with company policy.

Leader Coaching & Capability -

Provide proactive coaching that strengthens leadership and reduces workplace risk, building leaders' confidence to handle people matters with sound judgment.

Workforce & Succession Planning -

Partner with leaders on workforce planning, promotion readiness, and succession conversations, and support internal promotions and mobility into leadership roles.

Data-Informed Insights -

Monitor market-level people metrics - turnover, time-to-fill, promotion readiness, performance trends - and use them to guide leader conversations, spot risks early, and shape workforce planning.

Leadership Hiring -

Support recruitment for frontline leadership roles - Keyholders, ASMs, and SMs. Guide hiring managers through structured, compliant, efficient selection, and make sure every hire brings the quality, leadership capability, and cultural fit the role demands.

Clear Lanes -

Partner closely with - but don't directly own - payroll processing, benefits administration, leave management logistics, and corporate HR operations.

Qualifications

What You’ll Bring

Experience in employee relations, or HR/people business partnership
Strong judgment in handling sensitive workplace matters with discretion
Ability to coach and influence leaders with confidence and professionalism
Strong communication, organization, and problem-solving skills
Ability to manage multiple priorities in a fast-paced, multi-site environment
Experience supporting frontline or multi-site leadership roles - a plus, but we'll develop the right fit

How You Show Up - Ecw Competencies

Leadership Hiring Partnership - You build pipelines and guide managers to hire strong, compliant, culture-aligned frontline leaders.
Employee Relations Judgment - You handle sensitive matters with discretion and fairness, making sound, consistent decisions.
Coaching & Influence - You strengthen leaders' capability and confidence, influencing well beyond your formal authority.
Business Partnership - You connect people decisions to business results and stay close to what's happening in the field.
Data-Informed Decision Making - You let metrics - not hunches - guide your conversations and workforce plans.
Communication & Trust Building - You communicate clearly and show up as a steady, trusted partner leaders count on.

What Success Looks Like

Leaders feel confident and supported in handling people matters
Employee relations risk drops through proactive partnership
Stable leadership teams and improved site-level retention
Consistent, positive people practices across all assigned locations
A strong pipeline and timely hiring of Keyholders, ASMs, and SMs across your market

WHERE THIS LEADS

This role is a launchpad - a clear pathway into Senior People Partner, Talent Leadership, or multi-market People Experience leadership roles as ECW grows.

Why El Car Wash

Fast-paced, team-driven, and customer-obsessed - El Car Wash is where you bring the energy and make every detail count. Florida's #1 express car wash and growing. Join us.

What You’ll Get