Customer Experience Advisor

El Car Wash; Orlando (FL); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash in Orlando is seeking a Customer Experience Advisor to be the face of EL, delivering friendly service while driving membership growth and loyalty. You’ll convert interaction into value by explaining unlimited memberships and closing sales without pressure.

This frontline, outdoor role requires high energy, strong rapport, and the ability to handle concerns calmly. You’ll log feedback, keep the site welcoming, and thrive in a fast-paced team environment in Florida.

Qualifications

• Punctual and professional image; ready for frontline customer interaction.
• Extroverted, high-energy presence; thrives in customer-facing moments.
• Capable of building rapport quickly and influencing without pressure.
• Goal-oriented with strong numbers and targets mindset.
• Empathetic with sales drive and customer needs awareness.
• Confident handling complaints on the spot; resolves without deflection.
• Experience with sales, retail, or hospitality is a plus.
• Bilingual English/Spanish is a strong plus for South Florida markets.

Responsibilities

• Welcome every customer with confidence, energy, and a genuine smile.
• Educate customers on the Unlimited Membership program and convert interest into loyalty.
• Read the customer, adjust approach, and close—without being pushy.
• Resolve concerns quickly and professionally, leaving customers impressed.
• Maintain a clean, safe, and welcoming site.
• Log customer feedback in Micrologic and share insights with the team.

Skills

Reliable attendance

Energetic demeanor

Rapport building

Goal-oriented

Empathy with sales

Conflict resolution

Bilingual English/Spanish

Tools

POS systems

Site technology

Job description

THE ROLE

At El Car Wash, we don't just serve customers — we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive — converting every interaction into membership growth and every visit into lasting loyalty.

Level: Frontline | Hourly
Department: Site Operations

What You'll Own

• Set the tone from the start: Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything.
• Drive membership growth: Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows.
• Turn service into sales: Read the customer, adjust your approach, and close — without ever being pushy. You earn trust quickly and use it.
• Handle the hard moments: Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed.
• Keep the site sharp: Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area.
• Capture what matters: Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.

Qualifications

• Reliable attendance and professional image — you show up on time, polished, and ready.
• Charismatic, high-energy presence — extroverted, naturally engaging, thrives in customer-facing moments.
• Proven ability to build rapport quickly and influence without being pushy.
• Goal-oriented and results-driven — you know your numbers and you care about hitting them.
• Strong empathy paired with sales drive — you read the customer and adjust accordingly.
• Confident handling complaints and concerns on the spot — you resolve, you don't deflect.
• Comfortable with POS systems and site technology.
• Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions.
• Prior sales, retail, or hospitality experience is a plus.
• Bilingual (English/Spanish) — strong plus in South Florida markets.

How You Show Up — ECW Competencies

• Customer-Centric Approach — Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.
• Drives Results — Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly.
• Problem-Solving — Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.
• Team Collaboration — Works well with teammates, communicates openly, and contributes to a supportive team environment.
• Job Knowledge & Technical Proficiency — Understands job responsibilities, products, and tools needed to perform work accurately.
• Safety & Compliance — Follows safety procedures, uses equipment correctly, and speaks up about hazards.

Why El Car Wash

Fast-paced, team-driven, and customer-obsessed — El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off.

What You'll Get

• Full comprehensive benefits (Health, Vision, Dental)
• 401(k) with 4% match
• Paid time off
• Parental leave (maternity & paternity)
• Tuition reimbursement
• Pet insurance
• Mental health days
• On-the-job training and real career growth
• FREE car washes