People Experience Lead — Employee & Volunteer Programs

The-New-York-Botanical-Garden; New York (NY); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

15 Vacation days

13 Paid holidays

12 Sick days

Health and dental insurance

401K

Pension plan

Job summary

The New York Botanical Garden seeks a Manager for Employee and Volunteer Experience to coordinate programs that enhance the experience of working, interning, and volunteering at NYBG, including employee engagement, volunteer programs, internships, career exploration, and accessibility training.

Reporting to the AVP for Employee & Volunteer Engagement, you will manage onboarding, scheduling, communications, participant support, records, and program-wide data while collaborating across departments

Qualifications

• Bachelor’s degree in a related field preferred or equivalent experience.
• Experience managing day-to-day employee engagement, volunteer, internship, workforce partnership, accessibility, or community engagement programs.
• Experience recruiting, onboarding, training, scheduling, and supporting volunteers, interns, or other program participants.
• Proficiency with Microsoft 365 and experience with volunteer management, scheduling, registration, database, or reporting systems; Volgistics experience preferred.
• Strong interpersonal, communication, organizational, partnership-management, and customer service skills.
• Ability to manage multiple programs, schedules, deadlines, data requirements, and stakeholder relationships.
• Strong writing, facilitation, training-coordination, and presentation skills.
• Ability to collaborate with employees, volunteers, interns, educational institutions, workforce organizations, community partners, and the public.
• Sound judgment, discretion, and professionalism in sensitive or complex program matters.
• Commitment to welcoming, accessible, and inclusive employee, volunteer, learning, and visitor experiences.
• Experience coordinating cross-departmental program delivery, participant placements, partner commitments, and program-level reporting preferred.
• Knowledge of accessible program practices, participant support, and responsible data handling preferred.
• Experience supporting employee recognition, career-exploration activities, mentoring logistics, or accessible program delivery preferred.

Responsibilities

• Coordinate program priorities and contribute to institutional initiatives with the AVP for Employee & Volunteer Engagement.
• Arrange outreach, recruitment, selection, and placement for volunteers, internships, service-learning, youth employment, and workforce programs.
• Oversee onboarding, participant support, schedules, coverage, and follow-up for programs and events.
• Plan engagement, recognition, and appreciation activities to strengthen belonging among participants.
• Manage registration, scheduling, communications, materials, and attendance for learning activities; share scheduling with the learning calendar.
• Coordinate career-exploration experiences, mentoring, job shadowing, cross-training, and stretch assignments.
• Maintain orientation materials, participant guides, and program resources; coordinate updates with owners.
• Coordinate accessibility training and accessible visitor experiences; arrange instructors, interpreters, materials, and support.
• Maintain relationships with educational institutions, workforce organizations, and community partners; represent programs on committees.
• Coordinate communications and serve as primary contact for employees, volunteers, interns, partners, departments, and the public.
• Maintain records of participation, learning completion, volunteer hours, and outcomes; provide completion records to partners.
• Gather feedback and review operations; recommend improvements to delivery and learner experience.
• Assist with development of program data for dashboards and reports; coordinate submissions with owners.
• Prepare cost estimates, track expenses, and support proposals and required reports; manage supplies.
• Bring risks, resource needs, and improvement opportunities to the AVP for leadership attention.

Skills

Employee engagement programs

Volunteer management

Recruiting onboarding scheduling

Microsoft 365

Volgistics (volunteer management)

Interpersonal communication

Organizational skills

Presentation and training coordination

Cross-department collaboration

Data handling and reporting

Education

Bachelor’s degree or equivalent in related field

Tools

Volgistics

Registration/scheduling systems

CRM/databases

Job description

The New York Botanical Garden seeks a Manager for Employee and Volunteer Experience to coordinate programs that enhance the experience of working, interning, and volunteering at NYBG, including employee engagement, volunteer programs, internships, career exploration, and accessibility training.

Reporting to the AVP for Employee & Volunteer Engagement, you will manage onboarding, scheduling, communications, participant support, records, and program-wide data while collaborating across departments