Manager for Employee and Volunteer Experience

New York Botanical Garden; New York (NY); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Vacation days

Holidays

Sick days

Health and dental insurance

401K

Pension plan

Job summary

New York Botanical Garden seeks a Manager for Employee and Volunteer Experience to coordinate programs that enhance the working, interning, and volunteering experience. You will manage onboarding, scheduling, participant support, and recognition activities, ensuring alignment with institutional goals and accessibility across programs.

The role requires collaboration across departments, strong communication, and the ability to track program outcomes and deliver reliable support for employees,

Qualifications

• Bachelor’s degree in a related field preferred, or equivalent education and experience.
• Experience managing day-to-day employee engagement, volunteer, internship, workforce partnership, accessibility, or community engagement programs.
• Proficiency with Microsoft 365 and experience with volunteer management, scheduling, registration, database, or reporting systems; Volgistics experience preferred.
• Strong interpersonal, communication, organizational, partnership-management, and customer service skills.

Responsibilities

• Coordinate program priorities and goals with leadership.
• Manage onboarding, scheduling, and participant support for programs.
• Coordinate engagement, recognition, and appreciation activities.
• Handle communications, calendars, and participant records.
• Gather feedback and suggest improvements to leadership.

Skills

Interpersonal skills

Communication skills

Organizational skills

Partnership management

Customer service skills

Written communication

Facilitation

Training coordination

Presentation skills

Collaboration across teams

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

Volgistics

Job description

NYBG Job Description

Title

Manager for Employee and Volunteer Experience

Reports to

AVP for Employee & Volunteer Engagement

Position Summary:

The Manager for Employee and Volunteer Experience coordinates programs that strengthen the experience of working, interning, and volunteering at NYBG. Assigned programs include employee engagement and recognition, volunteer and tour guide programs, internships, career exploration and workforce partnerships, and accessibility training and visitor experiences.

The Manager manages day-to-day delivery and administration of assigned programs, including recruitment, placement, participant onboarding, scheduling, communications, participant support, partnership coordination, recordkeeping, and program-level outcome tracking.

Reporting directly to the AVP for Employee & Volunteer Engagement, the Manager works across departments to align assigned programs with institutional learning and engagement priorities. Human Resources retains authority for employment decisions, and responsible departments retain technical instruction and participant supervision.

Specific Duties & Responsibilities:

• Implement program priorities, standards, and goals established with the AVP for Employee & Volunteer Engagement, coordinating departmental contributions to assigned institutional initiatives.
• Assess departmental needs and placement capacity; coordinate outreach, recruitment, selection, and placement for volunteer, internship, service-learning, youth employment, and workforce programs with Garden departments and partner organizations.
• Manage onboarding, participant support, schedules, coverage, and follow-up for assigned programs and events, applying consistent participation and completion standards.
• Coordinate engagement, recognition, and appreciation activities that strengthen belonging and connection among employees and volunteer program participants.
• Coordinate registration, scheduling, communications, materials, and attendance for learning activities within assigned programs; share participant needs and scheduling information to support alignment with the institutional learning calendar.
• Coordinate career-exploration experiences, including mentoring matches, job shadowing, cross-training, and stretch-assignment logistics within assigned programs; refer employee development planning and professional learning needs to responsible managers and learning staff.
• Maintain orientation materials, participant guides, and program resources using approved content and learning objectives; coordinate updates with responsible content owners.
• Coordinate accessibility training and accessible visitor experiences, including Touch Tours, Multi-Sensory Tours, Sensory-Friendly programs, and ASL-interpreted tours. Arrange qualified instructors, interpreters, materials, schedules, and participant support; align employee and volunteer training activities with the institutional learning program. Apply accessibility principles throughout assigned programs.
• Maintain placement and program-delivery relationships with educational institutions, workforce organizations, and Bronx community partners; coordinate participant opportunities and partner commitments and represent assigned programs on relevant committees and professional groups.
• Coordinate program communications and serve as a primary contact for employees, volunteers, interns, partners, departments, and the public.
• Maintain administrative procedures, calendars, and participant records for assigned programs, including participation, required learning completion, volunteer hours, and education or employment outcomes where applicable and available; record and provide completion records to relevant program partners.
• Gather participant and partner feedback and review assigned program operations, access, participation, and placement outcomes; recommend improvements to delivery and participant experience to the AVP and share learning-related findings with relevant program partners.
• Assist with the development of, and provide accurate program-level data for, institutional dashboards and reports using established definitions, reporting requirements, consent practices, and data safeguards; coordinate learning-related submissions with responsible system and reporting owners.
• Prepare cost estimates, track approved expenses, coordinate purchasing, and supply program information for proposals and required reports within the AVP’s assigned portfolio; maintain departmental supplies and inventory.
• Bring risks, resource needs, lessons learned, and improvement opportunities requiring leadership attention to the AVP.

Qualifications:

• Bachelor’s degree in a related field preferred, or an equivalent combination of education and experience.
• Experience managing day-to-day employee engagement, volunteer, internship, workforce partnership, accessibility, or community engagement programs.
• Experience recruiting, onboarding, training, scheduling, and supporting volunteers, interns, or other program participants preferred.
• Proficiency with Microsoft 365 and experience with volunteer management, scheduling, registration, database, or reporting systems; Volgistics experience preferred.
• Strong interpersonal, communication, organizational, partnership-management, and customer service skills.
• Ability to manage multiple programs, schedules, deadlines, data requirements, and stakeholder relationships.
• Strong writing, facilitation, training-coordination, and presentation skills.
• Ability to collaborate with employees, volunteers, interns, educational institutions, workforce organizations, community partners, and the public.
• Sound judgment, discretion, and professionalism in sensitive or complex program matters.
• Commitment to welcoming, accessible, and inclusive employee, volunteer, learning, and visitor experiences.
• Experience coordinating cross-departmental program delivery, participant placements, partner commitments, and program-level reporting preferred.
• Knowledge of accessible program practices, participant support, and responsible data handling preferred.
• Experience supporting employee recognition, career-exploration activities, mentoring logistics, or accessible program delivery preferred.

Physical Demands & Work Environment:

This position involves a variety of physical activities and work environments. Essential responsibilities may include standing, walking, sitting, and using hands to complete job-related tasks, as well as lifting or moving items weighing up to 25 pounds. This role may also involve working outdoors in a range of weather conditions and in environments where noise levels may vary from low to loud.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Baseline Work Schedule:

Monday-Friday, 9am-5pm, with occasional evenings and weekends.

Salary: $68,000-$75,000

• 15 Vacation Days
• 13 Paid Holidays
• 12 Sick Days
• Health and Dental Insurance Coverage
• 401K
• Pension Plan

EOE