People-Driven Equipment & Service Specialist

U-Haul; Marshalltown (IA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Career stability

Advancement opportunities

Health insurance

401(k) plan

Gym reimbursement

Life insurance

Dental & Vision

Job summary

U-Haul is seeking a Customer Service Representative to be the face of the company’s service and assist customers with rentals and equipment inspections. You will use U-Scan technology to dispatch and return equipment, move trucks, and ensure proper maintenance.

The role includes training opportunities through U-Haul University and a pathway for career advancement within a supportive team environment.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent or better.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

U-Scan technology

Job description

U-Haul is seeking a Customer Service Representative to be the face of the company’s service and assist customers with rentals and equipment inspections. You will use U-Scan technology to dispatch and return equipment, move trucks, and ensure proper maintenance.

The role includes training opportunities through U-Haul University and a pathway for career advancement within a supportive team environment.