People & Culture Coordinator

Crescent Hotels & Resorts; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Crescent Hotels & Resorts in Houston is seeking an HR/People & Culture professional to support daily operations, recruitment, onboarding, and HR documentation. You will maintain confidential records, assist with payroll processes, and help manage employee relations and training programs in a fast-paced hospitality environment.

The role emphasizes strong bilingual English/Spanish communication, hotel experience, and proficient MS Office skills to support a positive, compliant workplace culture.

Qualifications

• 1–3 years of People & Culture or HR experience, preferably in hospitality.
• Hotel People & Culture/HR experience strongly preferred.
• Hilton-branded hotel experience highly preferred.
• Bilingual English/Spanish communication skills strongly preferred.

Responsibilities

• Coordinate recruitment and hiring activities, including postings, candidate communication, interviews, and onboarding.
• Facilitate new-hire orientation and ensure all employment documentation is complete.
• Maintain confidential team member records with accuracy.
• Serve as a resource on policies, benefits, and workplace questions.
• Partner with leaders to support staffing, retention, and development.
• Assist with employee relations and escalate concerns when needed.
• Coordinate training and hotel or brand-required programs.
• Support performance reviews, coaching, and documentation.
• Assist with payroll, timekeeping, attendance, and related processes.
• Prepare reports and internal audits; ensure policy compliance.

Skills

Bilingual English/Spanish

Communication skills

MS Office proficiency

Tools

MS Office

Excel

Job description

A New Team. A New Vision. Endless Opportunities. Join The Blossom Today.

Essential Responsibilities

• Support the daily operations of the People & Culture department.
• Coordinate recruitment and hiring activities, including job postings, candidate communication, interviews, pre-employment requirements, and onboarding.
• Facilitate new-hire orientation and ensure all required employment documentation is completed accurately and timely.
• Maintain accurate, confidential, and organized team member records.
• Serve as a welcoming and approachable resource for team members and leaders regarding company policies, procedures, benefits, and workplace questions.
• Partner with department leaders to support staffing needs, retention, engagement, and team member development.
• Assist with employee relations matters and **escalate** concerns to the People & Culture Director as appropriate.
• Coordinate team member training, development, and hotel or brand-required programs.
• Support performance management, performance reviews, coaching, and related documentation.
• Assist with team member recognition, engagement, and culture initiatives.
• Support payroll, timekeeping, attendance, and other people-related processes.
• Prepare reports, correspondence, spreadsheets, and other People & Culture documentation.
• Assist with internal audits and compliance initiatives.
• Help ensure hotel practices are consistent with company policies, employment regulations, and applicable brand standards.
• Maintain strict confidentiality when handling sensitive team member information.
• Promote a positive, inclusive, and respectful workplace culture.
• Partner with leadership to reinforce the hotel's values, service culture, and commitment to team member experience.
• Perform other People & Culture and administrative responsibilities as assigned.

Qualifications

• 1-3 years of People & Culture or Human Resources experience, preferably within a hotel or hospitality environment.
• Previous hotel People & Culture/HR experience strongly preferred.
• Previous Hilton-branded hotel experience highly preferred.
• Bilingual English/Spanish communication skills strongly preferred.
• Knowledge of basic employment practices, workplace policies, and applicable employment regulations.
• Strong interpersonal, written, and verbal communication skills.
• Excellent organization and attention to detail.
• Ability to handle confidential information with discretion and professionalism.
• Proficiency with Microsoft Office, particularly Word and Excel.
• Ability to manage multiple priorities in a fast-paced hotel environment.
• Strong hospitality and customer-service mindset.
• Ability to work effectively and professionally with team members and leaders at all levels.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.