People Consultant

Okta; Chicago (IL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Work from home opportunities

Health + Wellness

Financial Benefits

Pay + Incentives

Time Off

Resources

Job summary

Okta Inc. in Chicago seeks an experienced Manager Success & Experience professional to lead AI-first coaching and advisory programs. You will manage advisory cases, diagnose root causes, and provide tailored coaching for managers across the full lifecycle, strengthening leadership and employee development.

The role emphasizes collaboration with AI resource teams and enablement, applying sound judgment within established frameworks to improve guidance and support resources.

Qualifications

• 5+ years of relevant professional experience in Human Resources, HR Business Partnering, Employee Relations, or management coaching.
• Strong coaching, communication, conflict resolution, and stakeholder management skills.
• Ability to guide managers through sensitive conversations and challenging decisions.
• Experience with AI-enabled tools and digital platforms to assess guidance and identify limitations.
• Knowledge of leadership effectiveness, team development, and performance management.

Responsibilities

• Coach managers on leadership effectiveness, employee development, feedback, engagement, team dynamics, and organizational change.
• Independently assess and resolve advisory cases requiring individualized support beyond AI guidance.
• Diagnose root causes of performance challenges and interpersonal conflicts to recommend sustainable solutions.
• Guide managers through performance improvement plans, documentation, and related employment decisions.
• Apply risk and escalation frameworks to determine when specialist handoffs are needed.
• Maintain case documentation, track actions, and assess intervention effectiveness.

Skills

Coaching

Leadership

Communication

Conflict resolution

Stakeholder management

Organizational change

Performance management

Employee relations

Risk assessment

Education

Bachelor’s degree in Human Resources or related advisory discipline

Job description

• At Okta, the Manager Success & Experience team helps managers lead effective teams through an AI-first support model that combines digital coaching and self-service resources with experienced human advisory
• AI-powered guidance serves as the first point of support for everyday leadership and people-management questions, while People Consultants provide individualized coaching and problem-solving for situations that require deeper context, judgment, or expertise beyond standard resources
• The team partners with AI resource teams, Enablement, and regional specialists to strengthen manager capabilities and continuously improve the support experience
• The People Consultant independently manages advisory cases that require deeper diagnosis, tailored coaching, or problem-solving beyond AI guidance and standard playbooks
• Supporting managers across the full manager lifecycle, this role addresses leadership effectiveness, employee development, team dynamics, organizational change, performance management, and early-stage employee relations
• You will own cases from assessment through resolution or specialist handoff, applying sound judgment within established decision-making frameworks to address root causes, build manager capability, and inform improvements to AI guidance and support resources
• Coach managers on leadership effectiveness, employee development, feedback, engagement, team dynamics, and organizational change
• Independently assess and resolve advisory cases that require individualized support beyond AI guidance and standard playbooks
• Diagnose root causes of performance challenges, communication breakdowns, interpersonal conflict, and organizational barriers to recommend sustainable solutions
• Guide managers through performance improvement plans, sensitive conversations, documentation, and related employment decisions within delegated authority
• Apply established risk and escalation frameworks to determine when matters require Employee Relations &C, Employment Legal, Strategic PBPs, Labor Relations, or regional specialists
• Maintain clear case documentation, track agreed actions, and assess the effectiveness of interventions to support lasting outcomes
• Identify recurring case themes, gaps in AI guidance, and opportunities to improve coaching content, knowledge resources, workflows, and escalation criteria in partnership with AI resource teams and Enablement

Benefits

• Work from home opportunities
• Health + Wellness
• Financial Benefits
• Pay + Incentives
• Time Off
• Everyday Living
• Resources

5+ years of relevant professional experience with a Bachelor’s degree, or 3+ years with a Master’s degree, in Human Resources, HR Business Partnering, Employee Relations, management coaching, organizational development, or a related advisory disciplineStrong coaching, communication, conflict resolution, and stakeholder management skills, including the ability to guide managers through sensitive conversations and challenging decisionsAbility to assess risk, recognize patterns across cases, recommend practical improvements, and help managers build the skills and confidence to resolve future challenges independentlyExperience using AI-enabled tools and digital platforms to assess guidance, identify limitations, and determine when individualized human support is neededWorking knowledge of leadership effectiveness, team development, performance management, employee engagement, early-stage employee relations, and appropriate specialist handoffsDemonstrated ability to independently manage complex advisory cases, diagnose root causes, and exercise sound judgment within established decision-making boundaries