Senior HR Business Partner

Thumbtack; United States; Remote; USD 130,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Remote work stipend

Wellness programs

Company-wide holidays

Job summary

Thumbtack is seeking an HRBP with a flair for operations and AI solutions to identify high-impact opportunities and translate them into AI-enabled HRBP workflows. You will embed with the HRBP team, learn the organization, and partner to turn opportunities into products like an exit interview synthesizer or an engagement survey action planner.

The role spans client-facing HRBP support, AI and operations, and employee relations, reporting to the Director of HR Business Partners.

Qualifications

• 10+ years of HR experience with HRBP experience.
• Experience using AI or automation to improve workflows.
• Strong communication skills and ability to partner with managers.

Responsibilities

• Build AI-powered HRBP workflows and templates.
• Partner with client groups as trusted advisors across the employee lifecycle.
• Lead rollout, training, and success metrics for AI tools.

Skills

HRBP experience

AI experimentation

Data literacy

Change management

Communication skills

HRIS familiarity

Tools

HRIS platforms

Job description

• We’re hiring an HRBP with a knack for operations and AI solutions building — someone who can spot high-impact opportunities to apply AI across HRBP workflows and help build those solutions
• You’ll embed with the HRBP team to learn how the organization works, then partner closely with the team to turn the most valuable opportunities into products, such as an exit interview synthesizer or an engagement survey action planner that eliminates manual work
• This role spans three pillars — client‑facing HRBP support, AI and operations, and employee relations support — and reports to the Director of HR Business Partners
• Partner with client groups as a trusted advisor to managers and employees across the full employee lifecycle, from team effectiveness to engagement survey action planning
• Flag legal and compliance risks in day-to-day people management, partnering with the global HRBP team on shared strategies and priorities
• Build AI-powered HRBP workflows: map processes, structure HR policies and playbooks into AI-ready formats, and lead rollout, training, and success metrics for AI tools
• Serve as the HRBP team’s COE connector, building templates, communications, and enablement materials, and support board prep, calibrations, and engagement survey insights
• Cover employee relations work during team absences — PIP prep, investigations, policy violations, and conflict mediation — while helping managers document PIPs consistently
• Build and own AI tools that automate HRBP work, iterating based on feedback and usage data
• Own HRBP’s North America emergency response playbook and support quarterly exit project work

Benefits

• Parental leave
• Health insurance
• Community matters | Sure, our ways of connecting have changed. But we haven’t missed a beat, from virtual concerts to “TTversary” celebrations to weekly catch‑ups
• Always be improving | We bring out the best in our colleagues — and our product — by pushing each beyond what we believe we’re capable of. We give honest feedback, even when it’s hard
• Wellness is a way of life | We promote balance with generous PTO and company‑wide holidays — and find our centers every Wellness Wednesday with yoga featuring a Thumbtack pro
• A worthy mission | In a world where tech is often seen as eroding good jobs, we’re helping small business owners thrive. Our product makes entrepreneurship accessible to everyone
• Driven by our values | Our values are the compass by which we make all our decisions. Each one matters: Lead with why, Make it count, Own it, Choose teamwork, and Say what you mean
• Plus, amazing benefits | All the benefits you’d expect, plus a few more: generous parental and fertility benefits, $1800 for Thumbtack services per year and a $1200 remote work stipend
• Virtual‑first working model coupled with quarterly in‑person events and Camp Thumbtack
• 20+ company‑wide holidays including two week‑long shutdowns
• Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
• Cell phone and WiFi reimbursements
• Subscriptions and Employee Assistance Program for mental health and well‑being

A track record of delivering in ambiguous environments, partnering closely with senior stakeholders on direction and prioritiesStrong communication skills — able to speak, write, and present information clearly; comfortable mediating and facilitating discussions at the manager levelFamiliarity with HRIS and HR tech platforms, plus change management experience guiding leaders and teams through organizational transitionsData literacy: comfort analyzing people data, identifying trends, and translating findings into recommendations for leaders10+ years of experience in HR with HRBP experience, including examples of using AI or automation to improve your work — a template you built, a workflow you automated, or a process you reimaginedComfort experimenting with AI tools and turning ideas into working solutions, with or without engineering supportBroad understanding of HR practices including performance, risk management, coaching, engagement and retention, workforce planning, employee relations, compensation, culture and values