PEO Implementation Lead - Client Onboarding & Delivery

Paychex; Denver (CO); On-site; USD 49,000 - 77,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Job summary

Paychex is hiring for a project manager to implement Paychex PEO services for clients in Colorado and beyond. You will coordinate onboarding and ensure a seamless, holistic client experience from kickoff to ongoing service.

The role requires strong communication, an ability to manage timelines and scope, and collaboration across Payroll, Benefits, HR, and Sales. A valid Life & Health license is expected, with prior onboarding experience a plus.

Qualifications

• Bachelor's degree preferred.
• 2 years of experience in client onboarding and health and benefits.
• Life & Health insurance license required.

Responsibilities

• Acts as a contact for the client during the implementation process to resolve issues, answer questions and ensure expectations and deadlines are met.
• Manages client employees benefit onboarding process, including conducting the employee orientation meeting.
• Creates and manages an implementation timeline, sets expectations and defines responsibilities with concise communication, including all tasks to be completed to ensure a successful client launch.
• This position interfaces internally with Payroll and Payroll Compliance, Benefits, ACA Compliance, Human Resources, the new Client Data Team, and Sales; externally this position partners with clients, worksite employees, brokers, and vendors.
• Ensure client expectations are properly set and exercises agility and strong communication skills when timelines change.
• Manages changes in project scope, identifies potential risks, and devises contingency plans to ensure client needs are being met.
• Manages communications and meetings with team members to ensure tasks are being completed and deadlines met.
• Provides Management team with regular status reports to ensure client satisfaction and progress is being met.
• Ensures a thorough transition of the client to Ongoing Service.
• Makes recommendations regarding needs analysis and potential process improvements. Coordinates client training to ensure client expectations are met.

Skills

Client onboarding

Health & benefits knowledge

Education

Bachelor's degree - Preferred

Job description

Paychex is hiring for a project manager to implement Paychex PEO services for clients in Colorado and beyond. You will coordinate onboarding and ensure a seamless, holistic client experience from kickoff to ongoing service.

The role requires strong communication, an ability to manage timelines and scope, and collaboration across Payroll, Benefits, HR, and Sales. A valid Life & Health license is expected, with prior onboarding experience a plus.