Pension Customer Care Advisor | Inbound, Hybrid

Aon plc; United States; Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

25 days holiday

Healthcare options

Job summary

Aon plc is seeking a Customer Service Advisor in Sheffield to handle day‑to‑day pension queries. You will update member information, process information requests, and provide accurate guidance from our databases, all within a hybrid office setup.

The role emphasizes excellent communication, active listening, and a proactive approach, with full training provided and a supportive, flexible working environment.

Qualifications

• Experience in customer service with direct customer contact (face to face or telephone).
• Active listening and clear communication with customers.
• Proactive problem solving to resolve queries efficiently.
• High attention to detail in handling information and processes.
• Good understanding of Microsoft applications.

Responsibilities

• Handle day-to-day pension queries via inbound calls.
• Update personal information with high attention to detail.
• Process requests for written information to be sent to members.
• Provide accurate information from databases.
• Help customers complete documentation and explain processes.

Skills

Customer service

Active listening

Communication skills

Proactive approach

Attention to detail

Tools

Microsoft Office

Job description

Aon plc is seeking a Customer Service Advisor in Sheffield to handle day‑to‑day pension queries. You will update member information, process information requests, and provide accurate guidance from our databases, all within a hybrid office setup.

The role emphasizes excellent communication, active listening, and a proactive approach, with full training provided and a supportive, flexible working environment.