Bilingual Member Benefits Specialist (Spanish)

Building Service 32BJ Benefit Funds; New York (NY); On-site; USD 58,035 - 60,035; Full time

Benefits offered by this job

Competitive Salary

Health Package—medical,dental,vision

Pension Benefits

401K employer contributions

Tuition Reimbursement

Paid Time Off

Federal Holidays

Career growth opportunities

Job summary

Building Service 32BJ Benefit Funds is seeking a Member Services Representative (Benefits Specialist) in Manhattan to assist participants with information on Health, Pension, Retirement Savings and other benefits.

The role involves high-volume customer service, data analysis, and adherence to benefit processing workflows, with bilingual skills a plus. 35 hourly schedule includes evenings and Saturdays, with differential pay for extended hours.

Qualifications

• High School diploma; some college preferred.
• Health Care, Employee Benefits and/or Customer Service experience is strongly preferred.
• Fluent in multiple languages is a plus, but not required.

Responsibilities

• Provide customer service to participants to resolve eligibility or Fund benefit issues.
• Collecting and analyzing data/information to resolve a problem in real time, at high volume standards.
• Follow workflows to resolve participant questions.
• Representatives analyze and interpret customer phone and written correspondence.
• Ongoing management of own inventory of work accumulated through Participant interactions/inquiries.

Skills

Customer service

Data analysis

Multitask

Communication

Problem solving

Time management

Administrative support

Education

High School diploma

Some college

Tools

OneView

Dynamics 365 CRM

Dynamics 365 F&O

Azure

AWS

SQL

Snowflake

QlikView

CRM processing system

Job description

Building Service 32BJ Benefit Funds is seeking a Member Services Representative (Benefits Specialist) in Manhattan to assist participants with information on Health, Pension, Retirement Savings and other benefits.

The role involves high-volume customer service, data analysis, and adherence to benefit processing workflows, with bilingual skills a plus. 35 hourly schedule includes evenings and Saturdays, with differential pay for extended hours.