Peer Support Coordinator - Consolidated Dispatch

Charleston co.; North Charleston (SC); On-site; USD 33,000 - 44,000; Full time

Job summary

Charleston County Consolidated Emergency Communications Center (ECC) is seeking a Peer Support Coordinator to lead the Peer Support Team within the Public Safety Directorate. You will oversee program administration, education, and continuous improvement while serving as a dedicated advocate for peer support across departments.

The role requires leadership under stress, coordination with clinical leadership, and ongoing certification compliance. Open until filled; hourly pay range listed.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED required; Bachelor's Degree preferred.
• Minimum of two years as a Peer Support Team member in a public safety environment.
• Peer Support Specialist Certification required.
• Must possess a current NCIC certification or obtain within six months of hire date.
• Must have no felony convictions; misdemeanors evaluated case-by-case.
• Pass a background investigation and pre-employment physical and psychological evaluation.
• Proficiency in Microsoft 365.
• Must possess a valid SC Driver’s License (or obtain within three months).

Responsibilities

• Coordinates the Peer Support program for the ECC and other Public Safety Directorate departments in coordination with the clinical director.
• Administers, monitors, develops, and evaluates the Peer Support Team.
• Assists in developing Peer Support program procedures.
• Coordinates communication between the clinical director and Peer Support Team.
• Disseminates educational materials and resources for the Peer Support program.
• Maintains Peer Support Team records.
• Analyzes, evaluates, and reports on the state of the Peer Support program.
• Coordinates the response for Critical Incident Stress Management and Debriefing and other resources.
• Participates in departmental activations during emergency events.
• Performs other duties as assigned.

Skills

Team leadership

Decision making

Analytical skills

Effective communication

Education

High School Diploma or GED

Bachelor's Degree in Social Work, Human Services, Public Administration

Tools

Microsoft 365

Job description

The Peer Support Coordinator coordinates and maintains peer support activities for the Charleston County Consolidated Emergency Communications Center (ECC) and other county departments within the Public Safety Directorate as needed. The incumbent provides leadership to the Peer Support Team, ensures team members fulfill ongoing continuing education requirements, delivers technical assistance, and serves as a dedicated advocate for peer support programs across the department.

HIRING HOURLY: $24.25 - $31.76

OPEN UNTIL FILLED, APPLICATION REVIEW BEGINS IMMEDIATELY

ESSENTIAL FUNCTIONS: (Order of Essential Functions does not indicate importance of functions.)

1. Coordinates the Peer Support program for the Emergency Communications Center and, as necessary, other departments within the Public Safety Directorate in coordination with the Peer Support Team’s clinical director.
2. Provides administration, monitoring, development, and evaluation of the Peer Support Team.
3. Assists the Peer Support Team’s clinical director in developing Peer Support program procedures.
4. Coordinates communication between the clinical director and Peer Support Team.
5. Assists the clinical director in disseminating educational material and resources for the Peer Support program.
6. Maintains Peer Support Team records.
7. Analyzes, evaluates, and reports on the state of the Peer Support program.
8. Coordinates the response for Critical Incident Stress Management and Debriefing, and other response resources.
9. Participates in departmental activations during emergency events.
10. Performs other duties or assumes other responsibilities as apparent or assigned.

1. Pursuant to the South Carolina Criminal Justice Information System guidelines, incumbent must be no less than eighteen (18) years of age.
2. High School Diploma or GED required. Bachelor’s Degree in Social Work, Human Services, Public Administration is preferred.
3. Minimum of two (2) years as a Peer Support Team member in a public safety environment.
4. Peer Support Specialist Certification required.
5. Must possess a current NCIC certification or obtain and maintain certification within six (6) months of hire date.
6. Must have no felony convictions; misdemeanors will be evaluated on a case-by-case basis and disposition information must be provided.
7. Pass a background investigation including driving record, employment history, employment, education, and training verification, illegal conduct (drug use, etc.), and reference check.
8. Pass a pre-employment physical and psychological evaluation.
9. Must be able to demonstrate proficiency in Microsoft 365.
10. Must possess a valid SC Driver’s License (or obtain within three (3) months of hire) and meet the requirements of the County’s motor vehicle policy.

SUCCESS FACTORS:

1. Be a team leader and/or commander under stress caused by emergencies, danger, and criticism.
2. Take action in solving problems while exhibiting judgment and a systematic approach to decision making; identify the important dimensions of a problem, determine potential causes, obtain relevant information and specify alternate solutions that result in effectiveness.
3. Create positive energy in both individuals and groups to build high morale and group commitments to goals and objectives.
4. Demonstrate sound time‑management skills by effectively and efficiently organizing, prioritizing, and completing multiple assignments in a timely manner.
5. Safeguard confidential information and use it or disclose it only as expressly authorized or specifically required in the course of performing specific job duties.
6. Respond positively to a work environment that will change day‑to‑day, requiring quick departure from and re‑organization of one’s schedule.
7. Display willingness to listen and learn.
8. Perform in a self‑directed manner.
9. Display strong analytical skills.
10. Lives the vision, mission, values and expected behaviors of Charleston County, the Public Safety Directorate, and ECC.
11. Uphold County and Department standards for customer service, accuracy, quality, efficiency, and all County and Department policies and procedures, ensuring that all work performed meets those standards.