Public Safety Telecommunicator I

Charleston International; North Charleston (SC); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Charleston Regional Aviation Authority is seeking a dispatch professional to provide emergency and routine dispatch services across CRAA airports, coordinating with Airport Police, Maintenance, Operations and federal agencies as required.

You will monitor radio and CAD, document calls for service, manage access control systems and security cameras, enter NCIC records, and relay critical information to responders in a timely manner.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• One year of experience in emergency communications or related field.
• Equivalent training or experience accepted.

Responsibilities

• Dispatch units for calls for service using CAD.
• Monitor security cameras and manage access control for secured areas.
• Enter, verify, and modify NCIC records as needed.
• Coordinate safety responses with airport partners and agencies.
• Serve as Public Safety Answering Point for calls and information.
• Document and file reports and maintain department records.

Skills

Emergency communications

Public safety

CAD systems

NCIC queries

Data entry

Education

High school diploma or equivalent

Associate’s Degree in criminology/justice

Tools

NCIC system

Access control system

Job description

Description

JOB SUMMARY

Responsible for providing emergency and routine dispatch services for Charleston Regional Aviation Authority to include the Charleston International Airport, as well as Mount Pleasant Regional, Charleston Executive, and Berkeley County airports, as well as surrounding properties. Duties include receiving and prioritizing emergency and non-emergency calls, coordinating response efforts with Airport Police, Maintenance, Operations, Joint Base Lindsey Graham, Charleston County Emergency Communications Center, and federal agencies as required. This position reports to the Manager, Communications Center.

ESSENTIAL JOB FUNCTIONS

• Performs and records Calls for Service: utilizes radio system to dispatch units for CFS; utilizes Computer Aided Dispatch system (CAD) to document CFS of the police department, security, and airport operations; monitors all radio channels used for routine and emergency communications; coordinates appropriate agency/departmental response to critical incidents to include medical/fire/in-flight/any emergency requiring law enforcement/security; follows all regulated procedures for notification, response, documentation, and coordination with CRAA and other agencies.
• Monitors the Airport Security Access Control System and cameras consistently monitors for security breaches and performs access control for secured areas to verified employees, vendors, and contractors; utilizes camera system in coordination with the police department to investigate active and previous calls for service.
• Performs data entry into the National Criminal Information Center (NCIC) system enters, removes, and modifies records for theft, wanted persons, and missing persons; utilizes NCIC to verify identity, driving privileges, and the status of outstanding warrants or disqualifications; performs person, vehicle, and property queries; provides training on NCIC policies, procedures, and functions to new Police Department employees.
• Coordinates safety response with Security, Maintenance, and Airport Operations: advises Security of incidents to include improper badge use, door alarms, security system failures and issues, and updated employee status; advises Airport Operations of incidents involving contractors and vendors, maintenance needs that may result in damage to CRAA property, and violations of airport procedures; coordinates with airlines regarding their responsibilities and activities; advises Maintenance of building, airfield, property, electrical, HVAC, and supply issues.
• Serves as the Public Safety Answering Point: take emergency and non-emergency calls for service and information; provides general information to the public and airport personnel regarding airlines and the operation of the airport; provides support to Airport Information by redirecting calls to appropriate CRAA departments; monitors fire alarms and coordinates response as necessary.
• Informs public of recovery of lost or stolen property utilizes Returnity database to research items by date/time/description; informs owners of located items and informs as to proper retrieval procedures.
• Coordinates with Air Traffic Control, Joint Base Charleston, Consolidated Dispatch, and Mutual Aid entities during emergencies communicates with the Air Traffic Control tower and Joint Base Charleston to manage incoming flight or airside emergencies; relays information to Consolidated Dispatch for EMS/Fire response; provides pertinent information to all responding personnel from various agencies as needed.
• Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures receives and reviews various documentation, and reviews, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.
• Operates or uses various equipment and supplies to complete work assignments operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, presentation, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions.
• Performs other assigned duties.

Requirements

MINIMUM REQUIREMENTS TO PERFORM WORK

• High school diploma or equivalent; Associate’s Degree with major coursework in criminology, criminal justice, or related field preferred.
• One (1) year of experience in emergency communications, law enforcement, or a related field.
• Or equivalent training, education, and/or experience.

Specific License or Certification Required

• Valid South Carolina driver’s license.
• Must maintain NCIC Certification every two (2) years.
• Must pass and maintain CJIS Security Awareness Training.