Peer Notetaking Coordinator: Onboarding & Admin Support

TALENT Software Services; Cambridge (MA); On-site; USD 25,000 - 39,000; Full time

Job summary

TALENT Software Services is seeking a Temporary Peer Notetaking Coordinator to support the Disability Access Office (DAO) in Cambridge, MA. This role recruits and onboards student notetakers, sets up payments, and ensures prompt support for DAO-registered students during the semester start.

You'll manage administrative tasks, maintain records, and communicate primarily via email. Experience in higher education or disability services is helpful but not required.

Qualifications

• Strong organizational, time-management, and attention-to-detail skills.
• Excellent written communication and customer service skills.
• Ability to manage multiple priorities and respond to students in a timely, professional manner.
• Experience with spreadsheets and administrative systems.
• Ability to learn new systems and processes quickly.

Responsibilities

• Coordinate the recruitment and assignment of Peer Notetakers for DAO-registered students during the first weeks of the semester.
• Serve as a primary point of contact for Peer Notetakers and DAO students, responding to questions and providing prompt, professional communication primarily via email.
• Complete administrative tasks and update student and notetaker information using the AIM (Accessible Information Management) system.
• Maintain accurate records and tracking information using spreadsheets.
• Onboard new Peer Notetakers and provide guidance on the peer notetaking process.
• Assist with troubleshooting questions or concerns and elevate issues when appropriate.
• Use the Buy2Pay system to assist with hiring and payment setup for student Peer Notetakers.
• Monitor outstanding tasks and follow up with students to ensure assignments are completed in a timely manner.
• Prioritize multiple tasks effectively during high-volume periods.
• Maintain confidentiality and handle student information appropriately.

Skills

Organizational skills

Time management

Attention to detail

Written communication

Multitasking

Tools

AIM system

Buy2Pay system

Spreadsheets

Job description

TALENT Software Services is seeking a Temporary Peer Notetaking Coordinator to support the Disability Access Office (DAO) in Cambridge, MA. This role recruits and onboards student notetakers, sets up payments, and ensures prompt support for DAO-registered students during the semester start.

You'll manage administrative tasks, maintain records, and communicate primarily via email. Experience in higher education or disability services is helpful but not required.