Front Desk Student Assistant (FWS Only)

Massachusetts Bay Community College; Wellesley (MA); On-site; USD 22,000 - 31,000; Part time

Job summary

Massachusetts Bay Community College is seeking a part-time student employee to support the front desk of Student Development and assist with various administrative duties on campus. The position offers no benefits and is located at the college’s Greater Boston area campuses.

The ideal candidate will provide excellent customer service to students, faculty, staff, and guests, handle general office tasks, and help communicate events and workshops to students. CORI clearance is required.

Qualifications

• Reliable work habits and time management skills.
• Experience in a customer service setting.
• Ability to work with others as part of a team.
• Problem-solving skills.
• Strong organizational skills.
• Experience with Microsoft Outlook and Canva.

Responsibilities

• Provide excellent customer service to students, faculty, staff members, and guests.
• Responsible for assisting with general office duties.
• Assist with communicating out to students about upcoming events and workshops.
• Responsible for taking phone calls and routing them to the appropriate office.
• Assist with scheduling questions and appointment confirmations.
• Organize and help to stock essential needs products for students.
• Provide other assistance as requested.

Skills

Reliability

Customer service

Teamwork

Problem solving

Organizational skills

Outlook

Canva

Job description

MassBayfosters educational excellence and academic success to prepare students forlocal and global citizenship, to promote their personal growth, to meetcritical workforce demands of communities, and to contribute to the region’seconomic development.

Massachusetts Bay Community College isserved by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joiningour community.

Locatedin Greater Boston, MassBay is a comprehensive, open-access community college,offering associate degrees and certificate programs on three campuses inWellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

Theideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds. This is a part-time,student employment position with no benefits. This position will providesupport at the front desk of Student Development along with some otheradministrative duties within the office.

Key Responsibilities and Duties:

• Provideexcellent customer service to students, faculty, staff members, andguests;
• Responsiblefor assisting with general office duties;
• Assistwith communicating out to students about upcoming events and workshops;
• Responsiblefor taking phone calls and routing them to the appropriate office;
• Assistwith scheduling questions and appointment confirmations;
• Organizeand help to stock essential needs products for students;
• Provideother assistance as requested.

This list is not to be considered all-inclusive. Asupervisor may assign other duties as required to meet the needs and foster themission of the College.

All employees of MassBay are expected to work collegiallyand collaboratively within a community that values and celebrates the varietyof student experience.

Required Qualifications:

• Reliable work habits and time management skills;
• Experience in a customer service setting;
• Ability to work with others as part of a team;
• Problem-solving skills;
• Strong organizational skills;
• Experience with Microsoft Outlook and Canva.

Preferred Qualifications:

• Sensitivity and commitment to the goals of Equal Opportunity;
• Experience working in a community college or similar environment;
• Demonstrated commitment to working with students in need;
• Experiencenavigating and supporting students through college processes;
• Multilingualapplicants encouraged to apply.

Additional Information:

Salary Range: $19 per hour

Deadline: October25th, 2026 or after that until filled.

Hiring is contingent upon a successful CORI clearance.

We require students who are eligible to file a Free Application for Federal Student Aid (FAFSA) to have one on file, before they are hired or continue employment.

Massachusetts Bay CommunityCollege is an affirmative action/equal opportunity employer and does notdiscriminate on the basis of race, color, national origin, sex, disability,religion, age, veteran status, genetic information, gender identity or sexualorientation in its programs and activities as required by Title IX of theEducational Amendments of 1972, the Americans with Disabilities Act of 1990,Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil RightsAct of 1964, and other applicable statutes and college policies. The Collegeprohibits sexual harassment, including sexual violence. Inquiries or complaintsconcerning discrimination, harassment, retaliation or sexual violence shall bereferred to the College’sAssociate Dean of Equity Assurance and/or Title IX Coordinator, theMassachusetts Commission Against Discrimination, the Equal EmploymentOpportunities Commission or the United States Department of Education’s Officefor Civil Rights.

Massachusetts Bay Community College Student Employment Career Site