Manager of Business Operations

Massachusetts Bay Community College; Wellesley (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance plans

Dental & vision plans

Sick, vacation, and personal time

Flexible Spending Plans

Life insurance

Pension plan

Tuition benefits for employees and/or

EAP (Employee Assistance Program)

Job summary

Massachusetts Bay Community College seeks an Operations Manager to lead bookstore and gear shop operations, vendor management, and campus distribution. You will supervise staff, coordinate adoption of course materials, and support related financial aid programs while delivering superior customer service to students and faculty.

Located on MassBay’s campuses in Wellesley Hills, Framingham, and Ashland, the role emphasizes inventory control, policy development, and collaboration with Procurement,

Qualifications

• Bachelor’s degree or equivalent combination of education and experience required.
• Minimum 3 years of experience managing auxiliary or related services.
• Strong organizational, detail-oriented work style with a focus on quality.
• Excellent communication and interpersonal skills.
• Ability to stand for extended periods and stock shelves on campus.
• Experience with inventory, POS, and vendor systems is preferred.

Responsibilities

• Manage day-to-day bookstore operations and liaise with vendors, students, faculty, staff, and campus partners.
• Oversee external vendors and ensure contract compliance and performance standards.
• Coordinate course-material adoption, order fulfillment, rental returns, and on-campus distribution.
• Assist with textbook-related financial aid programs including grants and scholarships.
• Draft and lead policy on adoption timelines, cost transparency, and pricing.
• Monitor vendor service levels, customer concerns, and contract compliance.
• Oversee campus merchandise and gear shop operations, inventory, and sales support.
• Provide navigation assistance to students and staff for book adoption and inventory audits.
• Coordinate physical inventories, transfers, and reconciliation; manage surplus property disposal.

Skills

Organizational skills

Attention to detail

Communication skills

Interpersonal skills

Mobility/physical stamina

Education

Bachelor’s degree or equivalent combination of education and experience

Tools

Inventory systems

POS systems

PeopleSoft Financials

Job description

MassBayfosters educational excellence and academic success to prepare students forlocal and global citizenship, to promote their personal growth, to meetcritical workforce demands of communities, and to contribute to the region’seconomic development.

Massachusetts Bay Community College isserved by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joiningour community.

Locatedin Greater Boston, MassBay is a comprehensive, open-access community college,offering associate degrees and certificate programs on three campuses inWellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds.

Key Responsibilities and Duties:

• Manage day-to-day bookstore operations and serve as the primary operational liaison with bookstore and gear shop vendors, students, faculty, staff, and campus partners;
• Oversee external vendors providing auxiliary services as assigned, ensuring contract compliance and performance standards;
• Coordinate course-material adoption support, order fulfillment, rental returns, on-campus distribution, student issue resolution, and communications related to bookstore and gear shop services;
• Assist with the administration of textbook-related financial aid programs, including grants, scholarships, and emergency support;
• Draft and lead institutional policy on required adoption timelines, cost transparency, and early pricing, aligned with HEOA (Higher Education Opportunity Act and other applicable guidelines;
• Establish and monitor vendor service level standards, customer concerns, vendor performance, operational metrics, and compliance with established procedures and contract requirements;
• Oversee campus merchandise and gear shop operations, including receiving, inventory, merchandising, sales support, and reconciliation processes as assigned;
• Offer individualized and platform navigation assistance to students, faculty and staff with the book adoption processes, inventory audit, and other auxiliary services;
• Coordinate and support physical inventories, departmental verification, reconciliations, transfers, tagging support, reporting, and follow-up on discrepancies;
• Coordinate surplus property identification, storage, transfer, reuse, and disposal in accordance with approved procedures;
• Research and collaborate on contracts and service agreements with the Procurement Department;
• Ensure compliance with MassBay policies, relevant regulations, and best practices;
• Assess the needs of the College community and develop strategies to enhance existing auxiliary services or introduce new services, implement sustainability practices in alignment with the College’s environmental goals;
• Prepare reports on to inform planning and support;
• Ensure high levels of customer satisfaction across all auxiliary services;
• Work closely with College departments such as Procurement and Business Operations, Financial Aid, Student Accounts, Business Office, Marketing & Communications and Student Development to ensure a smooth operation and excellent customer services and seamless service delivery;
• Recruit, train, and supervise staff, including potential contracted/part time staff, involved in auxiliary services operations;
• Perform other duties as assigned.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.

Required Qualifications:

• Bachelor’s degree from an accredited institution in Business Administration, Operations Management, or a related field, or an equivalent combination of education and experience;
• Minimum of 3 years of experience managing auxiliary or related services;
• Excellent organizationalskills, attention to detail and quality;
• Excellent communicationand interpersonal skills;
• Ability to stand forextended periods of time and stock 6’ shelves;
• Ability to stand, walk,and move between buildings on campus;
• Ability to lift and movesupplies or equipment up to 35 pounds;
• Coordinate and receivepalletized deliveries and returns;
• Commitment to thecommunity college mission and serving the needs of first generation andtraditionally underserved populations;
• Commitment to embracingdiversity and serving the needs of a diverse population, including theability to work effectively with a faculty, staff, and student body withvaried backgrounds and experiences.

Preferred Qualifications:

• Sensitivity and commitment to the goalsof Equal Opportunity;
• Experience working in a communitycollege or similar environment;
• Demonstrated commitment to working withstudents in need;
• Knowledge of applicable regulations andbest practices in bookstore operations and inventory management;
• Experience using inventory,point-of-sale, and/or bookstore vendor systems;
• Experience with PeopleSoft Financials;
• Demonstrated managerial andentrepreneurial skills;
• Experience working in Higher Education;
• Ability to develop effective andrespectful working relationships with all levels of the college community;
• Excellent interpersonal skills, strongcollaborative skills,and proficiency in oral and writtencommunication.

Additional Information:

Salary Range:

$75,000 - $85,000

As a Massachusetts State Employee, you are offered an outstandingsuite of benefits adding value to your salary.

• Array of choices for healthinsurance plans to meet individual/ family needs
• Affordable Dental Insuranceand vision discount program
• Generous sick, vacation, andpersonal time
• Flexible Spending Plans toreduce your taxable income
• Low-cost basic and optionallife insurance
• Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement
• Thinking to save more moneytowards retirement: consider Deferred Compensation plans i.e., 457(b) or403(b).
• Tuition Benefits foremployees and dependents at state colleges and universities
• Free Employee AssistanceProgram (EAP)
• Eligibility towards PublicService Loan Forgiveness (PSLF)
• Free gym and parking oncampus

Position Type:

Non Unit Professional

Application Deadline:

November 10, 2026, or thereafter until filled.

Staff

Hiring is subject to state appropriation funding.

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

MassachusettsBay Community College is an affirmative action/equal opportunityemployer and does not discriminate on the basis of race, color, nationalorigin, sex, disability, religion, age, veteran status, geneticinformation, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964,and other applicable statutes and college policies. The Collegeprohibits sexual harassment, including sexual violence. Inquiries orcomplaints concerning discrimination, harassment, retaliation or sexualviolence shall be referred to the College’s Associate Dean of Equity Assurance and/orTitle IX Coordinator, the Massachusetts Commission AgainstDiscrimination, the Equal Employment Opportunities Commission or theUnited States Department of Education’s Office for Civil Rights.