Peer Advocate (Part-time, SCAN Temp)

SCAN Group; Long Beach (CA); Remote; USD 19,000 - 28,000; Part time

Job summary

SCAN Group is seeking a Peer Advocate (Temp) to help at-risk members manage their health through peer support and shared experiences. The role involves making outbound calls, educating and motivating behavior changes, and documenting interactions in the care management system.

Training is virtual for the first week, and membership in SCAN is required. The position is part-time and temporary (3–6 months), with base pay of $17 per hour.

Qualifications

• High School Diploma or equivalent preferred.
• Current SCAN Membership required.
• Proficient with computers and multiple systems (timesheets and call center software).
• Excellent communication and strong interpersonal skills.
• Ability to work independently and in a team.
• Strong organizational skills and ability to thrive in a fast, loud environment.

Responsibilities

• Make outbound calls to SCAN members.
• Build rapport using personal SCAN member experiences.
• Coach members to minimize health risks.
• Encourage members to seek care despite obstacles.
• Document information in the care management system.
• Maintain client confidentiality.
• Utilize department job aids and training materials.
• Support AI curiosity and apply it to service.
• Support SCAN's Vision and Goals.
• Collaborate with team to achieve related results.
• Perform other duties as assigned.

Skills

Computer skills

Communication skills

Interpersonal skills

Independent work

Organizational skills

Ability to work in fast-paced env

Education

High School Diploma or equivalent

Tools

Timekeeping systems

Call center software

Job description

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

Peer Advocate (SCAN Temp)

• Part-time temporary position (approx. 3-6-month assignment)
• Must be available for virtual training the first week
• Must be a current Scan Health Plan member

The Job

Support members that are at risk for specific health conditions to manage their own health. Through peer support and the relaying of shared experiences, assist to educate and motivate behavior changes to improve health outcomes and quality of life.

You Will

• Make outbound calls to SCAN members based on identified health inventions or quality initiatives.
• Build rapport with members by communicating personal experiences as a SCAN member and peer to enhance the effectiveness of health education and increase likelihood of positive behavior change.
• Coach members to create and implement strategies that minimize risks associated with the identified common health conditions.
• Encourage and provide assistance to members who may encounter obstacles to seeking care.
• Document all required information in the care management system during phone calls with members.
• Maintain client confidence by keeping information confidential.
• Utilize department job aids and training materials.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN's Vision and Goals.
• Contribute to team effort by accomplishing related results as needed.
• Other duties as assigned.

Your Qualifications

• High School Diploma or equivalent Preferred.
• Current SCAN Membership, required.
• Must be proficient with operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software.
• Excellent communication skills including the ability to articulate one's own personal SCAN membership experience.
• Strong interpersonal skills, as well as strong written and verbal communication skills.
• Ability to work independently as well as part of a team.
• Strong organizational skills.
• Ability to work in a fast, loud and changing environment

What's in it for you?

• Base salary: $17 per hour
• An opportunity to become part of a team that makes a difference to our members and our community every day!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affimative Action workplace. Individuals seeking employee will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)