Peer Advocate (Part-time, SCAN Temp)

SHPCA SCAN Health Plan; City of Long Beach (NY); On-site; USD 19,000 - 28,000; Part time

Job summary

SCAN Health Plan seeks a Peer Advocate for a part-time temporary assignment (approximately 3–6 months) to support members at risk by providing peer-based health education and motivation for behavior change.

You will make outbound calls, build rapport using your SCAN member experiences, coach members to implement strategies, and document interactions in the care management system. Must be a current SCAN member with strong communication and teamwork skills.

Qualifications

• High School Diploma or equivalent preferred.
• Current SCAN membership required.
• Proficient with computer systems including timesheets and call center software.
• Excellent communication and written skills.
• Ability to work independently as well as in a team.
• Strong organizational skills.
• Ability to work in a fast, loud and changing environment.

Responsibilities

• You will make outbound calls to SCAN members based on identified health inventions or quality initiatives.
• Build rapport with members by communicating personal experiences as a SCAN member and peer to enhance the effectiveness of health education and increase likelihood of positive behavior change.
• Coach members to create and implement strategies that minimize risks associated with the identified common health conditions.
• Encourage and provide assistance to members who may encounter obstacles to seeking care.
• Document all required information in the care management system during phone calls with members.
• Maintain client confidence by keeping information confidential.
• Utilize department job aids and training materials.

Skills

Communication skills

Interpersonal skills

Independent worker

Fast-paced environment

Education

High School Diploma or equivalent

Current SCAN Membership

Job description

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

Peer Advocate (SCAN Temp)

Part-time temporary position (approx. 3–6-month assignment) Must be available for virtual training the first week. Must be a current Scan Health Plan member.

The Job supports members that are at risk for specific health conditions to manage their own health. Through peer support and the relaying of shared experiences, assist to educate and motivate behavior changes to improve health outcomes and quality of life.

• You will make outbound calls to SCAN members based on identified health inventions or quality initiatives.
• Build rapport with members by communicating personal experiences as a SCAN member and peer to enhance the effectiveness of health education and increase likelihood of positive behavior change.
• Coach members to create and implement strategies that minimize risks associated with the identified common health conditions.
• Encourage and provide assistance to members who may encounter obstacles to seeking care.
• Document all required information in the care management system during phone calls with members.
• Maintain client confidence by keeping information confidential.
• Utilize department job aids and training materials.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN's Vision and Goals. Contribute to team effort by accomplishing related results as needed. Other duties as assigned.

Your Qualifications

• High School Diploma or equivalent Preferred.
• Current SCAN Membership, required.
• Must be proficient with operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software.
• Excellent communication skills including the ability to articulate one’s own personal SCAN membership experience.
• Strong interpersonal skills, as well as strong written and verbal communication skills.
• Ability to work independently as well as part of a team.
• Strong organizational skills.
• Ability to work in a fast, loud and changing environment.

What’s in it for you?

Base salary: $17 per hour.

An opportunity to become part of a team that makes a difference to our members and our community every day!

At SCAN we believe that it is our business to improve the state of our world.

Each of us has a responsibility to drive Equality in our communities and workplaces.

We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

#LI-JR1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Individuals seeking employee will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law.

A background check is required.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Become part of a mission-driven team that makes a difference in the lives of seniors every day. SCAN has a long history of finding and investing in ways to meet seniors' needs. This focus is what attracts employees to SCAN. For each and every one of us, the SCAN mission is personal. Keeping Seniors Healthy and Independent is both our mission and our passion. That same commitment carries over to our employees. We provide the training, tools and support necessary to do your work. We reward effort and celebrate success. SCAN both develops and attracts people who are leading experts in their respective fields. If the SCAN mission is one you believe in too, we invite you to explore the career opportunities at SCAN.

Why consider a career at SCAN?

• A competitive compensation and benefits program
• An annual employee bonus program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year
• Excellent Retirement Savings program
• A work-life balance
• An opportunity to become part of a team that makes a difference to our members and our community every day!