Peer Advocate

SCAN Health Plan; Northern (KY); Hybrid; USD 23,000 - 26,000; Part time

Benefits offered by this job

Base hourly pay: $17.40

Remote work

Wellness program

401(k) retirement plan

Job summary

SCAN Health Plan is seeking a Peer Advocate in a remote, part-time role to support members with health education and guidance. You will make outbound calls, build rapport, coach members, and help them navigate care needs.

The position requires being a current SCAN member, a High School Diploma or equivalent, and comfort with computer systems and MS Office. Bilingual skills are a plus.

Qualifications

• High School Diploma or Equivalent Experience.
• Current SCAN Membership, required.
• Proficient with computers and call center software.
• MS Office and internet browsing proficiency.
• Excellent communication, including personal SCAN experience.
• Bi-lingual in Spanish, Korean or Chinese a plus.

Responsibilities

• Make outbound calls to members based on identified health interventions or quality initiatives.
• Build rapport with members and communicate personal SCAN membership experience.
• Coach members to create and implement strategies that minimize health risks.
• Encourage and assist members to seek care when needed.

Skills

Communication skills

Outgoing call skills

Independent worker

Team collaboration

Education

High School Diploma or equivalent

Tools

MS Office

Call center software

Online timesheets

Job description

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

SCAN Temp – Peer Advocate

Location: Remote Part‑Time Current SCAN Membership, required.

Responsibilities

• You will Make outbound calls to members based on identified health interventions or quality initiatives.
• Build rapport with members by communicating personal experience as a member and peer to enhance the effectiveness of health education and increase likelihood of positive behavior changes.
• Coach members to create and implement strategies that minimize risks associated with the identified common health conditions.
• Encourage and provide assistance to members who may encounter obstacles to seeking care.

Qualifications

• High School Diploma or Equivalent Experience.
• Current SCAN Membership, required.
• Must be proficient with operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software.
• Substantial experience with computer programs (MS Office Products) and internet browsing.
• Excellent communication skills including the ability to articulate one’s own personal SCAN membership experience.
• Bi‑lingual in Spanish, Korean or Chinese a plus.
• Strong interpersonal skills, as well as strong written and verbal communication skills.
• Ability to work independently as well as part of a team.
• Strong organizational skills.
• Ability to work in a changing environment.
• Maintain valid driver’s license, automobile insurance and reliable transportation.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

What’s in it for you?

• Base Hourly Pay Rate: $17.40
• Work Mode: Remote
• Robust Wellness Program
• Excellent 401(k) Retirement Saving Plan with employer match

An opportunity to become part of a team that makes a difference to our members and our community every day!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Why consider a career at SCAN?

• A competitive compensation and benefits program;
• An annual employee bonus program;
• Generous paid‑time‑off (PTO);
• Eleven paid holidays per year;
• Excellent Retirement Savings program;
• A work‑life balance;
• An opportunity to become part of a team that makes a difference to our members and our community every day!