Peer Advocate (Part-time, SCAN Temp)

SCAN Health Insurance; Long Beach (CA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Base salary: $17 per hour

Temporary assignment (3-6 months)

Job summary

SCAN Health Insurance is seeking a part-time Peer Advocate for a short-term, 3–6 month assignment. You will support SCAN members at risk for health conditions, providing education and motivation for better health outcomes.

Training is virtual in the first week and you must be a current SCAN member to apply. You will make outbound calls, build rapport through shared experiences, and coach members to create practical strategies to minimize health risks.

Qualifications

• High School Diploma or equivalent preferred.
• Current SCAN membership required.
• Proficient with computer systems and call center software.
• Excellent communication and interpersonal skills.

Responsibilities

• Make outbound calls to SCAN members based on identified health opportunities.
• Build rapport using personal SCAN member experience to educate and motivate changes.
• Coach members to implement strategies that reduce health risks.
• Assist members in overcoming barriers to care and access.
• Document all interactions in the care management system.
• Maintain confidentiality of member information.

Skills

Excellent communication

Strong interpersonal skills

Independent worker

Computer literacy

Education

High School Diploma or equivalent

Job description

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as "12 Angry Seniors". Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen- not dilute- our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

Peer Advocate (SCAN Temp)

• Part-time temporary position (approx. 3-6-month assignment)
• Must be available for virtual training the first week
• Must be a current Scan Health Plan member

The Job

Support members that are at risk for specific health conditions to manage their own health. Through peer support and the relaying of shared experiences, assist to educate and motivate behavior changes to improve health outcomes and quality of life.

You Will

• Make outbound calls to SCAN members based on identified health inventions or quality initiatives.
• Build rapport with members by communicating personal experiences as a SCAN member and peer to enhance the effectiveness of health education and increase likelihood of positive behavior change.
• Coach members to create and implement strategies that minimize risks associated with the identified common health conditions.
• Encourage and provide assistance to members who may encounter obstacles to seeking care.
• Document all required information in the care management system during phone calls with members.
• Maintain client confidence by keeping information confidential.
• Utilize department job aids and training materials.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN's Vision and Goals.
• Contribute to team effort by accomplishing related results as needed.
• Other duties as assigned.

Your Qualifications

• High School Diploma or equivalent Preferred.
• Current SCAN Membership, required.
• Must be proficient with operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software.
• Excellent communication skills including the ability to articulate one's own personal SCAN membership experience.
• Strong interpersonal skills, as well as strong written and verbal communication skills.
• Ability to work independently as well as part of a team.
• Strong organizational skills.
• Ability to work in a fast, loud and changing environment

What's in it for you?

• Base salary: $17 per hour
• An opportunity to become part of a team that makes a difference to our members and our community every day!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affiliated Action workplace. Individuals seeking employee will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)