Community Health Worker (Riverside)

SHPCA SCAN Health Plan; California; Hybrid; USD 30,000 - 43,000; Full time

Benefits offered by this job

Annual bonus

Wellness program

Paid time off

Job summary

SCAN Health Plan is seeking field and remote healthcare support professionals to perform in-home visits and telephonic assessments. You will work with the care team to identify barriers, develop care plans, advocate for benefits, and coordinate care with patients and families.

The role emphasizes strong communication, organization, and problem-solving as you help seniors maintain health and independence, with a flexible schedule including field travel across Riverside, CA and surrounding areas.

Qualifications

• High School Diploma or equivalent required.
• Associate degree or equivalent preferred.
• Community Health Worker certificate preferred.
• Experience or training in social work or benefits navigation preferred.
• Travel 50%+ of time in the assigned area with valid license and transportation.
• Bilingual Spanish is a plus.

Responsibilities

• Conduct in-home or telephonic visits to assess patient needs and home environment.
• Develop and implement plans of care with patient, family and care team.
• Advocate for patients to access benefits and resources (Medi-Cal, SNP, housing, transportation).
• Coordinate primary or specialty care and appointments; support care planning.
• Document assessments, plans and progress in multiple systems.
• Communicate clearly with patients, families, and team members.

Education

High School Diploma

Associate's Degree

Community Health Worker Certificate

Social work or benefits navigation training

Job description

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

*Position will work remote & in the field about 50% of the time in Riverside, CA & the surrounding areas*

The Job Enhance seniors’ ability to manage their health and live independently by working with the care team to conduct home visits and patient assessments, advocating on behalf of the patient, communicating with the rest of the care team, and developing and implementing successful plans of care. You Will Conducts in-home or telephonic visits to assess the patient and home environment to identify physical, social, emotional, and knowledge barriers to optimal care and adherence to clinical recommendations. Develops and implements a plan to address identified barriers in collaboration with patient, family and care team. Advocates for patients and families to help them receive the healthcare and assistance they need to remain as healthy as possible. Successfully helps patients and families to identify and utilize benefits and resources, including MediCal or SNP, drug subsidies, housing assistance or low-cost housing options, and transportation or caregiving. Supports advanced care planning and goals-of-care conversations, helping patients and families to set realistic goals given the patient’s medical condition. Educates patients and families on chronic disease management, health system navigation, and other health topics. Helps patients to coordinate primary or specialty care, lab, imaging or other health care appointments and transportation to/from these appointments. Exhibits strong interpersonal, critical thinking and analytical skills through positive communication and formation of strong working relationships with patients, caregivers, care team, and community agencies. Demonstrates excellent organizational, decision-making and prioritization skills as demonstrated by problem-solving and successful outcomes. Completes timely and accurate documentation in multiple computer systems to record assessments, observations and corresponding documentation, including care plans, and progress notes. Enhances skills and knowledge by participating in educational offerings, team case conferences and training, per department guidelines. Comprehensive knowledge of community and public resources serving the client population. Utilizes and adheres to department desktop procedures, workflows, job aids and training material. Identifies barriers to work processes and brings to the attention of the supervisor/manager. Maintains the client‘s right to privacy and protects SCAN and Medical Group operations by keeping patient information confidential. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN’s Vision and Goals. Other duties as assigned.

Your Qualifications

• High School Diploma or equivalent experience.
• Associate's Degree or equivalent experience preferred.
• Community Health Worker Certificate preferred.
• Training or education in social work or benefits navigation preferred.
• Travel 50+% of the time in the assigned area- Must have a valid driver’s license, automobile insurance and reliable transportation.
• 2-3 years of related experience in managed care, healthcare environment, lived experience or case management.
• 1+ year working with seniors, conducting home visits, and working remotely strongly preferred.
• Bilingual Spanish proficiency is preferred but not required.
• Candidates without bilingual skills will be given full consideration based on their qualifications, experience, and ability to perform the essential functions of the role. (Test will be administered to assess proficiency if applicable.)
• Technical expertise - Basic technical skills for functional area
• Problem Solving - Basic problem-solving skills
• Communication - Good communication and interpersonal skills
• Ability to work as part of a team
• Decision-making skills
• Oral and written communication skills
• Customer/client orientation
• Interpersonal skills

Tuberculosis Screening Policy

To ensure the health and safety of our members, if you are selected for this position, your job offer with SCAN will be contingent on providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you to provide information required in this policy, SCAN will initiate and engage in the interactive process to evaluate what, if any, reasonable accommodations may be available.

What’s in it for you?

• Base salary range: $21.78 to $31.52 per hour
• Work Mode: Remote/Field
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match and contribution
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affinitive Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c) Become part of a mission-driven team that makes a difference in the lives of seniors every day.

SCAN has a long history of finding and investing in ways to meet seniors' needs. This focus is what attracts employees to SCAN. For each and every one of us, the SCAN mission is personal. Keeping Seniors Healthy and Independent is both our mission and our passion. That same commitment carries over to our employees. We provide the training, tools and support necessary to do your work. We reward effort and celebrate success. SCAN both develops and attracts people who are leading experts in their respective fields.

Why consider a career at SCAN?

• A competitive compensation and benefits program
• An annual employee bonus program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year
• Excellent Retirement Savings program
• A work-life balance
• An opportunity to become part of a team that makes a difference to our members and our community every day!