Patient Service Representative - Pediatrics

100 Baystate Medical Center; Springfield (MA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Career growth

Regional opportunities

Retirement plan

Paid time off

Job summary

Baystate Health is seeking a Patient Service Representative for the Pediatrics team in Springfield, MA. You will be the first point of contact, handling patient reception, registration, and insurance verification, while collaborating with a multidisciplinary care team to support patient care.

Responsibilities include greeting patients, verifying demographics, validating insurance, collecting co-pays, scheduling appointments, and processing referrals and documents in a HIPAA-compliant

Qualifications

• High School Diploma or GED required.
• Experience in PSR or healthcare setting preferred.
• Must have strong customer service and communication skills.

Responsibilities

• Greet patients and verify demographics at check-in.
• Verify insurance coverage and pre-authorizations.
• Collect co-pays and document balances.
• Schedule and coordinate appointments per guidelines.
• Assist with check-out and referrals for future visits.
• Route calls and manage administrative messages in HIPAA-compliant manner.

Skills

Customer service

HIPAA awareness

Communication skills

Teamwork

Education

High School Diploma/GED

Job description

Patient Service Representative – Pediatrics

Patient Service Representative in Springfield, MA | Baystate Health Careers Department: Pediatrics Location: 50 Wason Ave, Springfield, Massachusetts Job Type: Full Time Shift: 8:30a-5p

Make an Impact with Baystate Health Baystate Health is seeking a Patient Service Representative (PSR) to join our Pediatrics team in Springfield, Massachusetts. Our practice offices are part of a multi-specialty medical group with nearly 1,000 physicians and advanced practitioners serving patients across more than 60 locations in Western Massachusetts. The Patient Service Representative role offers the opportunity to work in collaboration with the multi-disciplinary care team to perform essential administrative tasks necessary to support patient care. Key responsibilities include patient reception, registration, demographic and insurance verification. This role requires strong customer service skills to interface with patients, families and the multi-disciplinary team.

Patient Service Representative Responsibilities

• Managing the Patient Experience: Greet patients, gather/verify demographics, check for necessary referrals/pre-authorizations.
• Insurance Verification: Request proof of insurance, verify coverage using automated systems.
• Payments: Request, accept, and document co-payments or outstanding account balances.
• Appointments & Schedules: Schedule new/follow-up appointments following practice guidelines.
• Check-out: Review patient information at checkout, schedule future visits, provide referrals.
• Communication: Answer/route calls, manage/resolve administrative inbox messages, print orders, letters, or short-form medical records in compliance with HIPAA, prepare documents for scanning and route incoming mail and faxes.

Qualifications & Skills

High School Diploma/GED required 6-18 months experience preferred (PSR I or II) or 3 years preferred (PSR III) This position is part of a career ladder, and the appropriate level will be determined by the organization. PSR IV is for internal career ladder.

Schedule Details

Job Type: Full-Time, 40 hours per week Shift: M-Fri, 8:30a-5p No weekends or holidays

Benefits That Support You

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice. Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Start Your Career at Baystate Health

You Belong at Baystate.

Education

GED or HiSET (Required)

Compensation Note

The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum $17.98 - $22.99 - $29.82

Equal Employment Opportunity

Baystate Health is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Baystate Health (BH) is one of New England's leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children's Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield