Pediatrics Patient Experience Specialist

Baystatehealth; Springfield (MA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition assistance

Career growth

Regional opportunities

Retirement match

Paid time off

Job summary

Baystate Health in Springfield, MA is seeking a Patient Service Representative to join the Pediatrics team. This full-time role supports patient intake, registration, insurance verification, and scheduling in a busy outpatient setting.

You will greet patients and families, verify demographics, collect copays, and coordinate with the care team while maintaining HIPAA compliance and accurate documentation for visits.

Qualifications

• High School Diploma/GED required with 6-18 months experience preferred (PSR I or II) or 3 years preferred (PSR III).
• This position is part of a career ladder, and the appropriate level will be determined by the organization. PSR IV is for internal career ladder.

Responsibilities

• Managing the Patient Experience: Greet patients, gather/verify demographics, check for necessary referrals/pre-authorizations.
• Insurance Verification: Request proof of insurance, verify coverage using automated systems.
• Payments: Request, accept, and document co-payments or outstanding account balances.
• Appointments & Schedules: Schedule new/follow-up appointments following practice guidelines
• Check-out: Review patient information at checkout, schedule future visits, provide referrals.
• Communication: Answer/route calls, manage/resolve administrative inbox messages, print orders, letters, or short-form medical records in compliance with HIPAA, prepare documents for scanning and route incoming mail and faxes.

Skills

Customer service

Education

GED or HiSET

Job description

Baystate Health in Springfield, MA is seeking a Patient Service Representative to join the Pediatrics team. This full-time role supports patient intake, registration, insurance verification, and scheduling in a busy outpatient setting.

You will greet patients and families, verify demographics, collect copays, and coordinate with the care team while maintaining HIPAA compliance and accurate documentation for visits.