Pediatrics Office Manager

Hamilton Health Center; Harrisburg (Dauphin County); On-site; USD 45,000 - 65,000; Full time

Job summary

Hamilton Health Center is seeking an Office Manager for the Pediatrics department. In this role, you will oversee clinical operations, manage staff, and ensure high-quality patient care while maintaining regulatory compliance and promoting employee engagement. The ideal candidate has leadership experience in ambulatory care and excellent communication skills.

Benefits

Paid time off

Medical, Dental & Vision benefits

Company paid life insurance

Retirement Plan

Employee Assistance Program

Qualifications

• Minimum of three years of leadership experience in an ambulatory care setting.
• Knowledgeable in The Joint Commission regulations preferred.
• Ability to promote integrated patient care services.

Responsibilities

• Directs and manages clinic operations to improve productivity and customer service.
• Ensures appropriate staff training and compliance with immunization schedules.
• Maintains confidentiality of information and develops reports for management.

Skills

Leadership

Customer Service

Analytical Skills

Communication

Education

High School diploma or equivalent

Medical Assistant Certification

Associates degree

Tools

Microsoft Office

Electronic Medical Records

Job description

All About Hamilton Health Center

Hamilton Health Center (Hamilton), established in 1969, is the only Federally Qualified Health Center (FQHC) within a 30-mile radius of Harrisburg, PA and continues to grow using a holistic and comprehensive approach to being patient centered. The mission of Hamilton is to improve the health of Central Pennsylvania’s residents by delivering high quality, respectful and patient-centered health and related social services that promote access, treatment, education, and prevention regardless of health, economic, or insurance status. Our vision is that every member of our community, regardless of their ability to pay or their insurance status, receives holistic, quality health care needed to create a healthy community. For over 50 years we have been true to these words. As part of our team, you will work alongside a dedicated team that cares and values those we serve.

Benefits offered: In addition to your base pay, you are also eligible to receive:

• Paid time off, Catastrophic (CAT)/Sick time, Birthday holiday, and 7 paid holidays.
• Medical, Dental & Vision,
• Company paid life insurance.
• Retirement Plan
• Employee Assistance Program

JOB SUMMARY-

The Office Manager – Pediatrics is a member of the Hamilton management team responsible for oversight of the 17th Street Pediatric clinical department. The Office Manager is charged with ensuring the delivery of high-quality health care in a manner that is both cost efficient and meets all regulatory agency requirements. Responsibilities include providing direction, and coordination of staff assigned to the 17th Street Pediatric clinical department.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The Office Manager performs a wide range of duties, including, but not limited to the following:

• Directs and manages clinic supervisory personnel in the day-to-day operations to improve productivity and customer service for efficient, quality healthcare. This includes establishing work schedules, practice assignments for staff, recruitment, staff development, employee relations, performance appraisals, and monitoring time/attendance.
• Works with clinic staff to support the VFA program and private stock medications and assure compliance with these programs.
• Ensures appropriate staff training, competencies and compliance with immunization schedules based on the Centers for Disease Control and Prevention’s (CDC) guidelines.
• Manages office and medical/surgical supplies and inventory to ensure adequate supplies for medications and immunizations with no expired products.
• Interacts and cooperates with Hamilton administration and departments to promote integrated patient care services and further the mission of Hamilton .
• Collaborates with Facilities department to set-up maintenance, equipment/supplies and Information Services for efficient electronic medical record (EMR) operations.
• Responsible for knowing or learning the role of each position in the department.
• Works with Hamilton Administration to monitor patient/employee relations and patient/employee satisfaction activities using periodic patient/employee surveys. Develops and implements action plans to increase employee engagement and improve patient satisfaction while demonstrating the ability to use tact and diplomacy when dealing with patient complaints and employee relations issues
• Manages information and financial data to analyze and measure performance. Develops and implements appropriate action plans to enhance practice performance.
• Maintains confidentiality and security rules when providing information to internal and external sources.
• Attends meetings, develops weekly/monthly/yearly reports, composes meeting minutes, and delivers presentations/reports to physicians, staff and other departments. Maintains open communication lines with providers and staff.
• Provides support to the clinical teams on use of the EMR and population health tools.
• Oversees quality initiatives as defined by Hamilton ’s Quality Department and assures compliance with The Joint Commission regulations.
• Participates in the Hamilton ’s efforts related to revenue cycle, which include but are not limited to achieving goals for productivity; meeting or exceeding revenue targets; and expense management as budgeted.
• Demonstrates commitment to established Workplace Values: Innovation; Integrity Quality; Accountability; Respect; Commitment and Inclusion. Practices behaviors that effectively demonstrate the Hamilton ’s Workplace Values and supports goal to co-create a great workplace.
• Travels throughout the service area as required.
• Performs other duties as assigned in support of mission and as required to ensure delivery of consistent high-quality services.

MINIMUM EDUCATION/CERTIFICATIONS:

• High School diploma or equivalent and Medical Assistant Certification is required
• Associates degree, preferred
• Knowledgeable in The Joint Commission regulations, preferred

MINMUM WORK EXPERIENCE:

• Minimum of three years of leadership experience in an ambulatory care setting.
• Highly proficient in Microsoft Office and knowledge working with Electronic Medical Records.
• Ability to clearly communicate issues to all levels of management, including Senior Management.
• Reliable transportation to travel throughout the service area.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:

• Commitment and demonstration of excellent internal and external customer service. Attention to detail, ability to lead and follow processes and procedures from beginning to end.
• Able to motivate others, mitigate employee conflict, complete performance appraisals and administer disciplinary actions.
• Experience with resource management activities, quality measures and meaningful use as defined by HRSA.
• Able to demonstrate interpersonal and relationship-building and project management skills.
• Ability to motivate and work collaboratively with staff throughout the agency to effect change.
• Strong analytical, operational and organizational skills; ability to balance priorities, make effective decisions, and contribute as a team player within the organization.
• Ability to utilize data to inform the decision-making process.
• Demonstrated project management skills, including excellent follow through for multiple projects at multiple locations.
• Excellent written and verbal communication skills. Able to communicate information in an organized and clear manner.
• Able to demonstrate behaviors that represent the Hamilton ’s Workplace Values.
• Able to maintain and demonstrate strict confidentiality of all information.
• Ability to work flexible schedules and maintain punctual attendance.

EOE