Clinic Coordinator - Endocrinology-29357

Rush University Medical Center; Chicago (IL); On-site; USD 26,000 - 41,000; Full time

Job summary

Rush University Medical Center in Chicago, IL seeks an administrative support professional to perform clinic duties, handle patient communications, and manage scheduling and records with EPIC. This role requires a high school diploma, strong customer service, and the ability to protect patient confidentiality.

The position is full-time, on-site, with a shift from 8:30 AM to 5:00 PM and a total FTE between 0.9 and 1.0.

Qualifications

• High school diploma required.
• Basic computer skills and strong attention to detail.
• Excellent customer service and interpersonal abilities.
• Respect for patient privacy and confidentiality.
• Able to use EPIC efficiently and accurately.
• Able to sit for several hours and stay professional under pressure.
• Flexible to change and travel to offsite locations as needed.
• Must pass EPIC scheduling test within 45 days of training (3 attempts).

Responsibilities

• Handle clinic duties including mail, faxes, filing and supplies.
• Access EPIC to retrieve referrals and patient documentation.
• Maintain and retrieve medical records per HIM and office protocol.
• Answer calls, take concise messages for clinical staff.
• Schedule, cancel and reschedule patient appointments and send reminders.
• Coordinate with pre-registration for insurance verification.
• Disseminate patient letters and correspondence from EPIC.
• Collaborate with the medical practice team and address issues.

Skills

Attention to detail

Excellent customer service

Interpersonal skills

Basic computer knowledge

Ability to adapt to change

Ability to sit for long periods

Travel to offsite locations

Education

High school diploma

Tools

EPIC

Job description

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Int Med Endocrinolog

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary

Performs clinic activities including answering telephones, patient and visitor reception, administrative office duties, and Health Information Management responsibilities. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards.

Required Job Qualifications

• High school diploma.
• Basic computer knowledge.
• Attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and protection of confidentiality.
• Ability to utilize EPIC efficiently.
• Ability to sit for several hours each day and remain professional and calm under stressful situations.
• Ability to adapt to change and be flexible.
• Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.
• Ability to travel to offsite locations as needed. Schedule locations and shift times will vary given business needs.

Preferred Job Qualifications

• Medical office experience.

Responsibilities

• Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.
• Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.
• Maintains and retrieves medical records per HIM and office protocol.
• Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
• Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy.
• Appropriately transfers patients to pre-registration for insurance verification.
• Prepares and disseminates patient letters and other correspondence from EPIC.
• Problem solves issues by seeking out the appropriate resources.
• Works collaboratively as part of the medical practice team.
• Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.