Scheduling Coordinator - Hybrid

St. Mary's Healthcare System for Children; New York (NY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Excellent benefits

Generous paid time off

Tuition reimbursement

Life insurance

Flexible spending accounts

403(b) retirement plan

Job summary

St. Mary’s Healthcare System for Children in New York seeks a Scheduling Coordinator to capture accurate patient information and schedule appointments across departments.

You will build rapport with medical providers, rehabilitation, patient family services and nursing teams to ensure all resident appointments are entered in the scheduling system. Responsibilities include completing initial registrations, coordinating schedules, communicating clearly with patients and staff, and maintaining

Qualifications

• Scheduling and data entry experience preferred.
• Able to read, write and speak English.
• Detail oriented and strong customer service skills.
• Excellent communication and organizational skills.
• Proficient in Microsoft Office Applications.

Responsibilities

• Completes initial registration information in the scheduling system following established policies and procedures.
• Evaluates therapist and resident schedule to coordinate resident appointments on behalf of all departments.
• Prioritizes duties and schedules workflow to facilitate production of accurate, efficient and timely output.
• Adapts to changing circumstances and scheduling procedures.
• Schedules and reschedules appointments and documents reasons, with email communications with staff.
• Communicates clearly with patients, families and hospital staff.
• Maintains professional and confidential communications.
• Disseminates schedules to appropriate hospital staff.
• Completes appointment bookings and reschedules as needed.
• Raises scheduling problems to supervision.
• Receives all calls professionally.
• Observes inpatient service policies.
• Schedules Clinic appointments, reschedules as needed.
• Assists administration with special projects.
• Demonstrates time management skills and supports departmental organization.

Skills

Scheduling

Data entry

Team player

Customer service

Communication

Microsoft Office

Education

Bachelor's Degree preferred

Tools

Microsoft Office Applications

Job description

Brief Description

The Scheduling Coordinator is responsible for obtaining accurate patient information in order to schedule appointments for patient related services, using the computer scheduling system. Build and maintain a good rapport with medical providers, rehabilitation, patient family services and nursing teams. Ensure that all resident appointments are scheduled and maintained inside of the scheduling system.

Essential Duties

• Completes initial registration information in the scheduling system following established policies and procedures.
• Evaluates therapist and resident schedule to coordinate resident appointments on behalf of all departments.
• Prioritizes duties and responsibilities, schedules workflow to facilitate production of accurate, efficient and timely output.
• Demonstrates the ability to adapt to changing circumstance related to internal/external factors. Exhibits flexibility dealing with changes in scheduling processes and procedures.
• Schedules /Reschedules appointments as requested and document reason for reschedule as well as maintain email communications with all staff members.
• Communicates clearly and effectively in a timely manner with patients, families and hospital staff.
• Receives and returns all communication in a professional, courteous, and confidential manner.
• Performs other confidential administrative duties as needed.
• Disseminates schedules as requested to the appropriate hospital staff.
• Completes appointment bookings, reviews patients not seen and reschedules as needed.
• Brings scheduling problems or patient’s concerns to the attention of the appropriate supervisor.
• Receives all calls in a professional and courteous manner.
• Observes and follows policies and procedures of inpatient services.
• Schedules Clinic appointments, reschedules as needed.
• Assists administration with special projects.
• Performs other administrative duties as needed.
• Demonstrates time management skills and assists in general departmental organization.

Job Duties / Responsibilities

• Completes initial registration information in the scheduling system following established policies and procedures.
• Evaluates therapist and resident schedule to coordinate resident appointments on behalf of all departments.
• Prioritizes duties and responsibilities, schedules workflow to facilitate production of accurate, efficient and timely output.
• Demonstrates the ability to adapt to changing circumstance related to internal/external factors. Exhibits flexibility dealing with changes in scheduling processes and procedures.
• Schedules /Reschedules appointments as requested and document reason for reschedule as well as maintain email communications with all staff members.
• Communicates clearly and effectively in a timely manner with patients, families and hospital staff.
• Receives and returns all communication in a professional, courteous, and confidential manner.
• Performs other confidential administrative duties as needed.
• Disseminates schedules as requested to the appropriate hospital staff.
• Completes appointment bookings, reviews patients not seen and reschedules as needed.
• Brings scheduling problems or patient’s concerns to the attention of the appropriate supervisor.
• Receives all calls in a professional and courteous manner.
• Observes and follows policies and procedures of inpatient services.
• Schedules Clinic appointments, reschedules as needed.
• Assists administration with special projects.
• Performs other administrative duties as needed.
• Demonstrates time management skills and assists in general departmental organization.

Requirements

Formal education required: Bachelor's Degree preferred

Previous Experience Required

Previous hospital or physician’s office experience.

Knowledge And Abilities

Scheduling and data entry experience preferred.

• Able to read, write and speak the English language.
• Able to work as a member of a team.
• Detail oriented and strong customer service skills.
• Excellent communication and organizational skills.
• Proficient in Microsoft Office Applications.

Summary

Join our fabulous team of professionals where big hearts help little patients!

We RECOGNIZE ability and REWARD excellence. We offer a competitive salary and generous benefits:

• Excellent individual/family benefits
• Generous paid time off
• Tuition reimbursement
• Life insurance
• Flexible spending accounts
• 403(b) retirement plan

St. Mary’s Healthcare System for Children is committed to nurturing a compassionate environment that welcomes all children, young adults, families, and staff; built on the belief that what makes us different makes us stronger, and provides unity throughout our community.

St. Mary’s Healthcare System for Children is an Equal Opportunity Employer

M/F/D/V/SO