Pediatric Surgery Clinic Receptionist & Patient Concierge

Bronson Healthcare; Kalamazoo (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Bronson Healthcare in Kalamazoo, MI is seeking a Practice Support Assistant (Clinic Receptionist) for the Pediatric Surgery team. The role involves answering phones, greeting patients, scheduling, check-in, and basic clerical duties in a fast-paced clinical setting.

Requires a high school diploma or GED and 3–6 months of related experience; familiarity with hospital systems (MISYS/Tiger) is preferred. Excellent customer service and confidentiality are essential.

Qualifications

• High school diploma or GED required.
• 3–6 months of related clerical experience preferred.
• Strong keyboarding and computer skills.
• Excellent verbal and written communication skills.
• Experience with hospital-based software (MISYS/Tiger) is preferred.

Responsibilities

• Answer phones and greet patients in a courteous manner.
• Schedule appointments and check-in patients; manage files.
• Collect co-pays and process payments.
• Maintain patient records and ensure confidentiality.
• Support office staff with light clerical duties as needed.

Skills

Customer service

Communication

Organization

Keyboarding

Education

High school diploma or GED

Tools

MISYS/Tiger

Job description

Bronson Healthcare in Kalamazoo, MI is seeking a Practice Support Assistant (Clinic Receptionist) for the Pediatric Surgery team. The role involves answering phones, greeting patients, scheduling, check-in, and basic clerical duties in a fast-paced clinical setting.

Requires a high school diploma or GED and 3–6 months of related experience; familiarity with hospital systems (MISYS/Tiger) is preferred. Excellent customer service and confidentiality are essential.