Patient Services Assistant - Medical Office (Full-Time)

Bronson Methodist Hospital; Kalamazoo (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Bronson Methodist Hospital is seeking a Practice Support Assistant to join our Kalamazoo area team. This full-time role supports front desk operations, welcomes patients, schedules appointments, checks in patients, and retrieves files using MISYS/Tiger or similar systems.

You'll perform light clerical tasks, handle payments, maintain confidential patient data, and assist with office duties while ensuring a courteous, efficient patient experience across multiple Bronson locations in Kalamazoo and

Qualifications

• High school diploma or GED and 3-6 months of related experience required
• Professional communication and excellent customer service skills
• Keyboarding and computer skills; hospital-based programs preferred
• Light clerical duties including filing and basic office tasks
• Strong math skills and ability to use standard office equipment
• Organizational skills and ability to manage multiple tasks
• Confidentiality of sensitive information
• Positive teamwork and reliable performance in a hospital environment

Responsibilities

• Registers patients and confirms demographics and insurance information in the practice management system
• Determine patient co-payments and collect payments
• Enter charges into MISYS/Tiger or other system
• Prepare encounter forms with ICD-9/CPT codes
• Schedule and coordinate appointments, tests, and referrals
• Answer phones, take messages, routing callers and providing information
• Maintain patient records and ensure confidentiality
• Perform basic office duties and document preparation
• Maintain a clean work area and report equipment issues
• Support management with special projects and teamwork across staff

Job description

Bronson Methodist Hospital is seeking a Practice Support Assistant to join our Kalamazoo area team. This full-time role supports front desk operations, welcomes patients, schedules appointments, checks in patients, and retrieves files using MISYS/Tiger or similar systems.

You'll perform light clerical tasks, handle payments, maintain confidential patient data, and assist with office duties while ensuring a courteous, efficient patient experience across multiple Bronson locations in Kalamazoo and