Patient Service Representative II

University Hospitals; Westlake (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

University Hospitals in Westlake, OH, is seeking a Patient Service Representative II to join the Pediatric Physical Therapy department. You will be responsible for accurate patient registration, scheduling procedures, handling charge transmittals and collections, while delivering high-quality customer service.

Ideal candidates have at least 1 year of PSR-1 experience, a high school diploma or GED, and strong communication and computer skills.

Qualifications

• High School diploma or GED required.
• 1+ year of PSR-1 experience; customer service in medical field required.
• Typing speed of 30 wpm required.
• Strong verbal and written communication skills required.

Responsibilities

• Accurate and efficient patient registration and procedure scheduling.
• Process charge transmittals, collections, and procurement.
• Provide quality customer service to meet patient needs.
• Maintain professional interpersonal skills with patients, physicians and co-workers.
• Demonstrate leadership: resolve issues, monitor schedules, assist staff/patients, and ensure efficient workflow.

Skills

Typing 30 wpm

Verbal communication

Attention to detail

Basic computer skills

ICD9 coding

Leadership

Written communication

Oral communication

Education

High School/GED

Job description

Job Description - Patient Service Representative II (2600096S)

Position located within the Pediatric Physical Therapy department

What You Will Do

• Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
• Representatives must use quality customer service techniques to ensure patient needs are met.
• Maintain professional interpersonal skills with patients, physicians and co-workers.
• Demonstrates leadership abilities: resolves issues, monitors schedules, assists staff/patients, and ensures effective/efficient departmental workflow.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• High School Equivalent / GED (Required)

Work Experience

• 1+ years experience as PSR-1. (Required) and
• Customer service experience, preferably in the medical field. (Required)

Knowledge, Skills, & Abilities

• Typing skills – 30 wpm. (Required proficiency)
• Excellent verbal/communication skills. (Required proficiency)
• Detail oriented. (Required proficiency)
• Basic computer knowledge. (Required proficiency)
• ICD9 coding and medical terminology (Preferred proficiency)
• Demonstrates effective leadership, organizational, written, and oral communication skills. (Required proficiency)

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) (Preferred)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasioanlly
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%

Primary Location

United States-Ohio-Westlake

Work Locations

902 Westpoint Parkway

902 Westpoint Parkway Suite 320

Westlake 44145

Job

Administrative Support

Organization