Pediatric Patient Experience Specialist

Guthrie; Town of Vestal (NY); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health coverage

Immediate PTO accrual

Retirement plan with employer matches

Career development opportunities

Tuition assistance programs

Employee wellness resources

Job summary

Guthrie Vestal Pediatrics is seeking a Patient Service Specialist to manage front-office operations, greet families, schedule appointments, verify insurance, and ensure a welcoming experience for children and parents.

The role offers a full-time schedule with rotating hours across weekdays and occasional Saturday shifts, providing opportunities for professional growth within a respected healthcare system.

Qualifications

• Previous experience in a fast-paced front-office role is preferred.
• Strong customer service and communication skills required.
• Familiarity with medical office procedures and terminology is a plus.

Responsibilities

• Greet patients in a courteous, professional, and timely manner.
• Answer phones and route calls per standard procedures.
• Schedule and maintain patient appointments electronically.
• Register patients and verify demographic/insurance information.
• Verify insurance eligibility and complete related forms as needed.
• Collect copayments and balance due at registration where applicable.
• Balance daily cash and follow cash-handling policies.
• Coordinate with clinicians and staff to ensure smooth patient flow.

Skills

Customer service

Front desk

Telephone etiquette

Cash handling

Education

High School diploma/GED

Job description

Guthrie Vestal Pediatrics is seeking a Patient Service Specialist to manage front-office operations, greet families, schedule appointments, verify insurance, and ensure a welcoming experience for children and parents.

The role offers a full-time schedule with rotating hours across weekdays and occasional Saturday shifts, providing opportunities for professional growth within a respected healthcare system.