Patient Service Specialist- Family Practice-Full Time

Guthrie; Town of Vestal (NY); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health coverage

Immediate PTO accrual

Retirement plan with employer contribs

Career development opportunities

Tuition assistance programs

Employee wellness resources

Job summary

Guthrie Family Practice Vestal is seeking a Patient Service Specialist to join our front-office team. This Full-Time role focuses on delivering exceptional patient experiences, accurate registration, and smooth patient flow in a fast-paced medical practice.

You will support clinical teams, maintain patient information with attention to detail, and uphold Guthrie’s Service Excellence Standards. The position requires strong communication, reliability, and a patient-centered approach.

Qualifications

• High School diploma or GED required; Medical Office Assistant schooling preferred.
• Minimum 1 year experience in a customer service role in a fast-paced environment preferred.
• Comfortable with computers and learning new applications; knowledge of medical terminology is a plus.

Responsibilities

• Greet patients in a courteous, professional, and timely manner.
• Answer telephones and direct calls according to Guthrie’s Telephone Standards; take messages.
• Schedule and manage patient appointments electronically; verify patient information and assign MRN for new patients.
• Register patients and verify demographics and insurance information; scan insurance cards into records.
• Verify eligibility with major carriers and complete insurance forms, pre-certifications, and referrals.
• Inform, quote, and collect copayments, deductibles, deposits, or balances at registration per policies.
• Handle daily cash-out and balance in accordance with Cash Control Policy.
• Act as liaison between patients, physicians, hospital staff, and departments; inform patients of delays.
• Maintain confidentiality per HIPAA; participate in quality initiatives and meetings.

Skills

Customer service

Communication

Phone etiquette

Time management

Multitasking

Education

High School diploma/GED

Tools

Electronic Health Records (EHR)

Job description

Patient Service Specialist – Family Practice (Full-Time)

Deliver Exceptional Patient Experiences at the Front Door of Care

Family Practice is seeking a Full- Time Patient Service Specialist to join our dedicated team serving Vestal, NY.

This role is perfect for someone who enjoys helping people, thrives in a fast‑paced environment, and wants to grow within a respected healthcare organization.

The Patient Service Specialist provides daily front-office support, ensuring smooth patient flow, accurate registration, and exceptional customer service. This role is essential in creating a welcoming environment, supporting clinical teams, and maintaining accurate patient information in a fast-paced medical practice.

Your Workday:

Full-time position Typical hours: Monday–Friday 8-5, daytime schedule.

What You’ll Receive:

• Competitive compensation
• Comprehensive health coverage
• Immediate PTO accrual
• Retirement plan with employer contributions
• Career development and advancement opportunities
• Tuition assistance programs
• Employee wellness and support resources

Recognized Excellence:

• Best Places to Work 2025 - Modern Healthcare
• America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
• America's Best-In-State Employers (PA) 2025 - Forbes
• America's Best Employers for Healthcare Professionals 2025 - Forbes
• America's Best Employers for Women 2025 – Forbes

Family Practice- Vestal

The Family Medicine providers in Vestal are dedicated to providing high-quality care close to home. Working in this setting allows you to contribute to the health and well-being of the local community while collaborating with physicians and advanced practice providers.

AS a Patient Service Specialist, you help create a positive experience for patients seeking care. Family Medicine serves patients of all ages, making you an important part of a team that supports entire families throughout their healthcare journey.

Position Summary:

The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.

Education, License & Cert:

High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.

Experience:

Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.

Essential Functions:

1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‑certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.

Pay ranges from $17.34-$23.96 based on experience

Other Duties:

1. Other duties as assigned.