Pediatric Patient Experience Coordinator

Blue Cloud Pediatric Surgery Centers (trading as Blue Cloud); Toledo (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401K

Paid time off

Short/long-term disability

No weekends

Job summary

Blue Cloud Pediatric Surgery Centers is seeking a Patient Service Coordinator to greet and register patients and families, manage the daily appointment schedule, and distribute necessary forms and information. You will ensure a smooth check-in experience in a fast-paced dental/medical setting.

The role emphasizes clear communication, strong customer service, and the ability to escalate issues promptly to the clinical and administrative teams.

Qualifications

• High School Diploma or equivalent.
• 2 to 3 years of customer service experience in high-volume dental or medical office setting.
• Strong critical thinking and analytical skills along with the ability to communicate clearly and effectively.
• Computer skills to include word processing and spreadsheet.

Responsibilities

• Greet and register patients and family members.
• Manage appointments and daily schedule.
• Manage and provide patients and their families with appropriate forms and informational documents.
• Escalate any issues, questions, or calls to the appropriate parties.

Skills

Customer service

Communication

Critical thinking

Analytical skills

Education

High School Diploma or equivalent

Tools

Word processing

Spreadsheets

Job description

Blue Cloud Pediatric Surgery Centers is seeking a Patient Service Coordinator to greet and register patients and families, manage the daily appointment schedule, and distribute necessary forms and information. You will ensure a smooth check-in experience in a fast-paced dental/medical setting.

The role emphasizes clear communication, strong customer service, and the ability to escalate issues promptly to the clinical and administrative teams.