Pediatric Patient Concierge & Front Desk Scheduler

Specialty Dental Brands; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and 401(k)

Paid holidays

Paid time off

Job summary

Knoxville Pediatric Dentistry is seeking a Patient Coordinator to create a warm, organized front office for children and families in Knoxville, TN. You’ll be the first point of contact, guiding families through visits and helping keep the office running smoothly.

Responsibilities include scheduling, verifying insurance, processing payments, and collaborating with clinicians to ensure a positive patient experience. A friendly, patient approach is essential.

Qualifications

• Experience with appointment scheduling, insurance verification, and patient registration is a plus.
• Strong communication and interpersonal skills are essential for families and team members.
• Ability to multitask in a fast-paced front office environment while staying organized.

Responsibilities

• Welcome patients and families with a warm, friendly, and professional attitude.
• Schedule appointments, confirm visits, and manage daily appointment schedule.
• Answer phone calls, respond to inquiries, and assist families with scheduling needs.
• Verify patient information, update records, and maintain documentation.
• Review insurance information and communicate financial information to families.
• Collect patient payments, process transactions, and balance daily collections.
• Coordinate with clinical team to support efficient patient flow and experience.
• Explain office policies, treatment plans, and next steps to families.
• Maintain an organized, welcoming front office environment.

Skills

Scheduling

Insurance verification

Patient registration

Communication

Multitasking

Tools

Practice management software

Job description

Knoxville Pediatric Dentistry is seeking a Patient Coordinator to create a warm, organized front office for children and families in Knoxville, TN. You’ll be the first point of contact, guiding families through visits and helping keep the office running smoothly.

Responsibilities include scheduling, verifying insurance, processing payments, and collaborating with clinicians to ensure a positive patient experience. A friendly, patient approach is essential.