Pediatric Outpatient Care Coordinator

Details This; Campus (IL); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

No weekends required

Job summary

University of Utah in Salt Lake City is seeking an Outpatient Services Specialist to join the Pediatric Orthopaedic team. You’ll learn EPIC workflows, patient interaction, scheduling, and front-desk duties in a fast-paced clinic that supports children and families.

This role offers on-the-job training, no weekend shifts, and the opportunity to grow clinical knowledge in a collaborative, friendly team environment.

Qualifications

• One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).
• Current, valid Utah driver’s license at time of hire may be required in some areas.

Responsibilities

• Participate in on-the-job learning across a variety of topics within pediatric orthopedics—including diagnoses, procedures, and workflows—so you can grow your knowledge and confidence over time.
• Work collaboratively with team members across all departments—we rely on and learn from each other every day.
• Use EPIC to schedule appointments, complete registration, check patients in/out, and manage work queues.
• Triage patient phone calls and referrals (paper and electronic) to ensure patients are scheduled in the correct clinics.
• Collect co-pays and assist with prior authorizations for procedures
• Deliver excellent customer service to patients and families, both in person and over the phone.
• Apply newly learned clinical knowledge to your daily tasks in a fast-paced environment where every day brings something new.
• Keep things moving efficiently while staying kind, organized, and detail-oriented.

Skills

Customer service

Office experience

EPIC

Scheduling

Phone triage

Communication

Tools

EPIC

Job description

University of Utah in Salt Lake City is seeking an Outpatient Services Specialist to join the Pediatric Orthopaedic team. You’ll learn EPIC workflows, patient interaction, scheduling, and front-desk duties in a fast-paced clinic that supports children and families.

This role offers on-the-job training, no weekend shifts, and the opportunity to grow clinical knowledge in a collaborative, friendly team environment.