Pediatric Office Coordinator: Scheduling & Experience

Brown University Health; Providence (RI); On-site; USD 29,000 - 48,000; Full time

Job summary

Brown University Health seeks a Pediatric Site/Office Coordinator to support daily non-clinical patient operations at the Providence site. You will manage scheduling, registration, referrals, and ambulatory workflows for pediatric patients and their families, while ensuring high-quality customer service and seamless coordination with staff.

The role emphasizes documentation, outreach to patients, and collaboration with site leadership to improve patient experience.

Qualifications

• High school diploma or equivalent required; associate degree or demonstrated experience acceptable.
• Knowledge of medical insurance, referrals, and ambulatory operations is preferred.
• Proficiency with electronic medical records and practice software is expected.

Responsibilities

• Oversees patient scheduling, registration, and ambulatory workflows for pediatric patients.
• Greets patients, supports registration functions, and facilitates referrals and confirmations.
• Documents patient contact in the medical record and coordinates outreach for overdue care.
• Assists with letters, forms, questionnaire completion, referrals, and prior authorizations.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Associate degree or relevant experience

Tools

Electronic Medical Records

Job description

Brown University Health seeks a Pediatric Site/Office Coordinator to support daily non-clinical patient operations at the Providence site. You will manage scheduling, registration, referrals, and ambulatory workflows for pediatric patients and their families, while ensuring high-quality customer service and seamless coordination with staff.

The role emphasizes documentation, outreach to patients, and collaboration with site leadership to improve patient experience.