Pediatric Intake & Scheduling Secretary I

NYU Langone Health; Village of Garden City (NY); On-site; USD 33,000 - 57,000; Full time

Job summary

NYU Langone Hospital—Long Island in Garden City, NY is seeking a Secretary I - Intake/Scheduler for the Faculty Group Practice. The role provides front-end administrative support, greets patients, answers calls, schedules visits, and manages communications.

You will obtain service authorizations, handle faxes and mail, prepare letters, and assist with HIPAA compliance and Epic documentation. Strong organizational and customer-service skills are essential to ensure a positive patient experience.

Qualifications

• High School Diploma required.
• Excellent organizational, interpersonal and verbal and written communications skills and strong customer service orientation.
• Basic knowledge of word processing, spreadsheet, database and Internet applications.
• Light, accurate keyboarding skills.
• Ability to multitask in a team-oriented environment focused on positive patient care.

Responsibilities

• Schedules appointments for visits, treatments, and procedures; reviews confirmations and manages waitlists; communicates instructions to patients.
• Obtains authorizations for services; answers calls and routes messages; handles faxes and mail.
• Prepares standard letters and forms; Administrative Physician and Practice Support.
• Demonstrates knowledge of patient experience expectations and Service Standards.
• Supports patient access activities and answers questions; maintains professional relationships with physicians and staff.
• Manages calendars and sends calendar invites; releases medical records per HIPAA and ROI procedures.
• Documents disclosures in Epic and fulfills requests within 10 days; scans and forwards information.
• Promotes MyChart and follows up on waitlists and rescheduling as needed.

Skills

Organizational skills

Interpersonal skills

Verbal and written communication

Customer service

Word processing

Spreadsheets

Databases

Typing / Keyboarding

Education

High School Diploma

Job description

NYU Langone Hospital—Long Island in Garden City, NY is seeking a Secretary I - Intake/Scheduler for the Faculty Group Practice. The role provides front-end administrative support, greets patients, answers calls, schedules visits, and manages communications.

You will obtain service authorizations, handle faxes and mail, prepare letters, and assist with HIPAA compliance and Epic documentation. Strong organizational and customer-service skills are essential to ensure a positive patient experience.