Pediatric Insurance Intake Specialist

Qualfon; Town of Florida (NY); On-site; USD 19,000 - 27,000; Full time

Job summary

Qualfon is seeking a customer-focused representative to support a pediatric nutrition reimbursement program. You will assist families and healthcare providers with insurance navigation, ensuring consent and documentation are met, and collaborate across teams to move cases forward with accurate, timely support.

The role requires a high school diploma or GED, 1+ year of customer service experience, and strong MS Office skills. Onsite work is in Casselberry, FL with a weekday schedule.

Qualifications

• High school diploma or GED required; college coursework a plus.
• Must be at least 18 years of age.
• 1+ year of customer service experience.
• Typing speed of 25 WPM with 90% accuracy; proficiency in MS Office (Word, Outlook & Excel).

Responsibilities

• Serve as the first point of contact for families and caregivers.
• Capture accurate pediatric patient and caregiver information.
• Verify consent and documentation for nutrition and DME services.
• Triage requests and route cases to care teams.
• Coordinate intake materials (prescriptions, CMNs, clinical notes).
• Coordinate and confirm dispense of product through DME.

Skills

Customer Service

Typing Speed

MS Office

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Qualfon is seeking a customer-focused representative to support a pediatric nutrition reimbursement program. You will assist families and healthcare providers with insurance navigation, ensuring consent and documentation are met, and collaborate across teams to move cases forward with accurate, timely support.

The role requires a high school diploma or GED, 1+ year of customer service experience, and strong MS Office skills. Onsite work is in Casselberry, FL with a weekday schedule.