Customer Service Intake Specialist

Qualfon Philippines; Florida; On-site; USD 32,000 - 45,000; Full time

Job summary

Qualfon in Casselberry, FL is seeking a customer-focused representative to support a pediatric nutrition reimbursement program. You will assist families and healthcare providers with insurance navigation and coverage questions, handling a multi-step, end-to-end workflow with compliance and consent requirements.

You will work across teams to move cases forward efficiently, delivering accurate, timely support.

Qualifications

• High school diploma or GED required.
• 18+ years of age.
• 1+ year of customer service experience.
• Typing speed 25 WPM with 90% accuracy.
• Proficiency in MS Office: Word, Outlook & Excel.
• Excellent written and verbal communication skills.
• Ability to obtain, organize and present information.
• Ability to handle multiple tasks as assigned.
• Experience in Healthcare intake, DME, or pediatric support roles.
• Strong attention to detail and family-centered communication skills.
• Comfort working with referrals, orders, and documentation.

Responsibilities

• Serve as the first point of contact for families and caregivers.
• Capture accurate pediatric patient and caregiver information.
• Verify consent and documentation for nutrition and DME services.
• Triage requests and route cases to care teams.
• Coordinate intake materials (prescriptions, CMNs, clinical notes).
• Coordinate and confirm dispense of product through DME.

Skills

Customer service

Communication

Multitasking

Attention to detail

Healthcare intake

Documentation handling

Typing speed 25 WPM

MS Office proficiency

Education

High school diploma or GED

College coursework a plus

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

OVERVIEW

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.

Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.

RESPONSIBILITIES

We are seeking a customer-focused representative to support a pediatric nutrition reimbursement program by assisting families and healthcare providers with insurance navigation and coverage questions. This role manages cases through a multi-step, end-to-end workflow, ensuring all consent, documentation, and compliance requirements are met. Working collaboratively across teams, the representative helps move cases forward efficiently while delivering accurate, timely, and high-quality support.

Why You Will Love Working Here:

• Meaningful work that genuinely helps people.
• Consistent weekday schedule – no weekends required!
• A supportive team that prioritizes empathy and excellence.
• Opportunities for growth within a stable, respected organization.

Must be able to work onsite: 105 Live Oaks Gardens, Casselberry, FL 32707**

QUALIFICATIONS

What You’ll Do:

• Serve as the first point of contact for families and caregivers
• Capture accurate pediatric patient and caregiver information
• Verify consent and documentation for nutrition and DME services
• Triage requests and route cases to care teams
• Coordinate intake materials (prescriptions, CMNs, clinical notes)
• Coordinate and confirm dispense of product through DME

What You’ll Bring:

• High school diploma or GED required, college coursework a plus.
• Must be at least 18 years of age.
• 1+ year of customer service experience
• Typing speed of 25 WPM with 90% accuracy required.
• Proficiency in MS Office: Word, Outlook & Excel
• Effective written and verbal communication skills.
• Ability to obtain, organize and present information
• Ability to handle multiple tasks as assigned.
• Experience in Healthcare intake, DME, or pediatric support roles
• Strong attention to detail and family-centered communication skills
• Comfort working with referrals, orders, and documentation

If you would like to fill out a Voluntary Self-Identification of Disability Form:

Please visit us at Qualfon.com/join-us

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.