Pediatric Intake & Care Specialist — Weekdays Only (Onsite)

Qualfon Philippines; Florida; On-site; USD 32,000 - 45,000; Full time

Job summary

Qualfon in Casselberry, FL is seeking a customer-focused representative to support a pediatric nutrition reimbursement program. You will assist families and healthcare providers with insurance navigation and coverage questions, handling a multi-step, end-to-end workflow with compliance and consent requirements.

You will work across teams to move cases forward efficiently, delivering accurate, timely support.

Qualifications

• High school diploma or GED required.
• 18+ years of age.
• 1+ year of customer service experience.
• Typing speed 25 WPM with 90% accuracy.
• Proficiency in MS Office: Word, Outlook & Excel.
• Excellent written and verbal communication skills.
• Ability to obtain, organize and present information.
• Ability to handle multiple tasks as assigned.
• Experience in Healthcare intake, DME, or pediatric support roles.
• Strong attention to detail and family-centered communication skills.
• Comfort working with referrals, orders, and documentation.

Responsibilities

• Serve as the first point of contact for families and caregivers.
• Capture accurate pediatric patient and caregiver information.
• Verify consent and documentation for nutrition and DME services.
• Triage requests and route cases to care teams.
• Coordinate intake materials (prescriptions, CMNs, clinical notes).
• Coordinate and confirm dispense of product through DME.

Skills

Customer service

Communication

Multitasking

Attention to detail

Healthcare intake

Documentation handling

Typing speed 25 WPM

MS Office proficiency

Education

High school diploma or GED

College coursework a plus

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Qualfon in Casselberry, FL is seeking a customer-focused representative to support a pediatric nutrition reimbursement program. You will assist families and healthcare providers with insurance navigation and coverage questions, handling a multi-step, end-to-end workflow with compliance and consent requirements.

You will work across teams to move cases forward efficiently, delivering accurate, timely support.