Pediatric Front Office Leader

Medical Health Associates of Western New York PLLC; New York (NY); On-site; USD 52,000 - 70,000; Full time

Job summary

Medical Health Associates of Western New York PLLC is seeking an experienced Office Supervisor for our pediatric practice. You will lead the front office team, coordinate daily operations, and ensure a welcoming, efficient, patient-focused experience for children and families.

Reporting to the Office Manager, this full-time exempt role requires an Associate degree in healthcare administration and at least three years in a pediatric front office with supervisory experience.

Qualifications

• Associate degree in Healthcare Administration or related field required.
• Minimum three years of front office experience in a pediatric medical office.
• Prior supervisory or lead experience preferred.
• Excellent written and oral English communication skills.
• Ability to work effectively in a multidisciplinary team.
• Demonstrate ability to maintain confidentiality.

Responsibilities

• Supervise front office personnel, hiring, scheduling, and coaching.
• Oversee front office services including patient scheduling, billing, and records.
• Maintain calendars for providers and staff and manage patient flow.
• Coordinate with the Nurse Supervisor and manage urgent referrals.
• Ensure HIPAA privacy and security compliance; monitor supplies and maintenance.
• Lead daily to-do lists, triage in the EMR, and run reports.

Skills

Front office leadership

Customer service

Teamwork

Communication skills

Education

Associate degree in Healthcare Administration

Job description

Medical Health Associates of Western New York PLLC is seeking an experienced Office Supervisor for our pediatric practice. You will lead the front office team, coordinate daily operations, and ensure a welcoming, efficient, patient-focused experience for children and families.

Reporting to the Office Manager, this full-time exempt role requires an Associate degree in healthcare administration and at least three years in a pediatric front office with supervisory experience.