Pediatric Front Desk & Scheduling Specialist

MultiCare Health System; Puyallup (WA); On-site; USD 30,000 - 43,000; Full time

Job summary

Mary Bridge Children's Hospital & Health Network in Tacoma, WA, seeks a Medical Receptionist to be the first in-person contact for patients. The role covers front office duties, greeting patients, answering calls, scheduling, registration, and basic billing tasks in a busy pediatric setting.

The position requires excellent customer service, discretion, and a professional phone presence, with an emphasis on family-centered care in a trusted pediatric network.

Qualifications

• Post high school office procedures preferred.
• Minimum one year of clerical and/or receptionist experience; or six months in a medical setting.
• Customer service experience required; degree or relevant certificate may substitute for experience.

Responsibilities

• Greet patients and families upon arrival.
• Answer phones and direct calls to appropriate staff.
• Assist with scheduling, registration, and basic charge entry.
• Handle payment posting, batch balancing, and cash reconciliation.
• Operate basic office equipment and maintain professional demeanor.

Skills

Customer service

Clerical skills

Phone etiquette

Front desk

Education

Post high school office procedures

Minimum one year clerical/receptionist experience

Medical office experience preferred

Job description

Mary Bridge Children's Hospital & Health Network in Tacoma, WA, seeks a Medical Receptionist to be the first in-person contact for patients. The role covers front office duties, greeting patients, answering calls, scheduling, registration, and basic billing tasks in a busy pediatric setting.

The position requires excellent customer service, discretion, and a professional phone presence, with an emphasis on family-centered care in a trusted pediatric network.