Medical Receptionist - Pediatric Therapies Clinic

MultiCare Health System; Puyallup (WA); On-site; USD 30,000 - 43,000; Full time

Job summary

Mary Bridge Children's Hospital & Health Network in Tacoma, WA, seeks a Medical Receptionist to be the first in-person contact for patients. The role covers front office duties, greeting patients, answering calls, scheduling, registration, and basic billing tasks in a busy pediatric setting.

The position requires excellent customer service, discretion, and a professional phone presence, with an emphasis on family-centered care in a trusted pediatric network.

Qualifications

• Post high school office procedures preferred.
• Minimum one year of clerical and/or receptionist experience; or six months in a medical setting.
• Customer service experience required; degree or relevant certificate may substitute for experience.

Responsibilities

• Greet patients and families upon arrival.
• Answer phones and direct calls to appropriate staff.
• Assist with scheduling, registration, and basic charge entry.
• Handle payment posting, batch balancing, and cash reconciliation.
• Operate basic office equipment and maintain professional demeanor.

Skills

Customer service

Clerical skills

Phone etiquette

Front desk

Education

Post high school office procedures

Minimum one year clerical/receptionist experience

Medical office experience preferred

Job description

Join One Team Mary Bridge

At Mary Bridge Children's Hospital & Health Network, kids and families are at the center of everything we do. Based in Tacoma, Washington, and serving communities throughout the South Sound, our nationally recognized pediatric hospital, clinics and specialty network bring together providers, nurses and team members dedicated to delivering exceptional care for children and families.

Recognized as a Top Children's Hospital by The Leapfrog Group and backed by a growing pediatric network, we're proud to make a difference in the lives of children and families every day while helping shape the future of children's healthcare.

FTE: 1.0, Shift: Day, Schedule: Monday-Friday

Additional information about the Mary Bridge Children's Therapy Services - Puyallup Clinic can be found here: https://www.marybridge.org/location/mary-bridge-childrens-therapy-services-puyallup/

Position Summary

The Medical Receptionist is the first in-person point of contact for a patient on behalf of the medical practice. They are responsible for all aspects of front office duties assigned by a clinic. Duties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. This is an intermediate level position requiring excellent customer service skills. It is highly visible, requiring discretion, good judgment, a pleasant and professional manner and articulate phone voice. Internal and external contacts include patients, families, co-workers, physicians and the general public.

Requirements

• Post high school office procedures preferred
• Minimum one (1) year of clerical and/or receptionist experience; or six (6) months in a medical setting
• Customer service experience
• Degree or relevant Certificate (e.g., Medical Office Assistant, Medical Assistant, Health Unit Coordinator) may be substituted for experience

Where kids and families are always first

Everything we do starts with a commitment to children and families. From specialized pediatric care to family-centered support services, our teams work together to create a safe, compassionate and healing environment where every child can thrive.

For more than 70 years, Mary Bridge Children's has cared for children across the South Sound and beyond. Today, that legacy continues through a network of pediatric specialists, clinics and hospital services anchored by a new state-of-the-art pediatric hospital designed specifically for children, families and care teams.

Why Choose Mary Bridge Children's?

One Team Mary Bridge

Providers, nurses and staff come together as one team to deliver compassionate, high-quality care for children and families across the region.

Award-winning pediatric care

Named a Top Children's Hospital by The Leapfrog Group six times in the past eight years, recognizing excellence in patient quality and safety.

A new era of children's care

Work in a state-of-the-art pediatric hospital and medical office building designed specifically for children, families and care teams.

A growing pediatric network

Opportunities across hospital, specialty, primary care and urgent care settings, supported by a Level IV NICU and comprehensive pediatric specialty network.

Career growth

Continuing education, leadership development and advancement opportunities supported by one of the region's largest health systems.

Pacific Northwest lifestyle

Enjoy vibrant communities, outdoor adventure and easy access to waterfronts, mountains and everything the South Sound has to offer.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.68 - $31.20 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.